For a future proof call recording solution that finds calls quickly, cuts wasted time, reduces costs and returns your investment rapidly, look no further than the Vidicode Apresa
Apresa is a secure call recording system that helps customers comply with FCA, MiFID, and PCI regulations, improves customer service, resolves costly disputes, and boosts employee performance.
VoIP VOX call recording (Traders’ VoIP hoot-n-holler)
Fully Integrated Agent Evaluation & Live Web Browser Wallboards
On-premises, hosted or cloud Compatible, compliant & secure call recording
Bespoke Solutions for OEM integration partners
You’re in control, anywhere, with our secure web user interface!
“It is great to be able to rely on our technology partners to do what they do best so that we can focus on our business. We would unreservedly recommend this system to others.” Director Albermarle
Working closely with customers, resellers and OEM partners, we build call recording solutions packed with valuable features that would be costly options elsewhere. We can do this because we own the design, manufacturing and support and because we aim to exceed our customer’s expectations….every time!
Standard and free with Apresa call recording systems
*Get a universal view of all customer and employee interactions with Apresa’s free screen recording
*Pause call recordings automatically when taking payment card transactions over the phone with Apresa’s free PCI DSS compliance feature. Four options are available. Please ask for details.
*Ensure compliance with FCA regulation with Apresa’s secure, encrypted call recording and audit trails
*Comply with the data security requirements of GDPR with stop and delete call recording on request
*Install to any phone system including 3CX, SIP, Microsoft Teams and in Azure, AWS and VM at no extra cost
*Add notes and coloured markers to each call to identify recordings quickly in the future
Call recording options for enhanced business performance
*Agent Evaluation, scoring calls based on preset criteria, ideal for call and contact centres
*Call Statistics and wallboards for easy viewing of the overall company and employee activity
*Word and phrase spotting to find interactions of interest, rapidly saving time and cutting costs