Apresa: MiFIDII Call Recording 2019-05-28T19:00:06+00:00

Record Calls For Regulatory Purposes


Financial Ombudsman Service information has shown the majority of complaints about investments centre on the conversations when investments are sold.”

“firms are required to record telephone conversations and electronic communications that relate to “the reception, transmission and execution of orders, or dealing on own account”

Source: https://www.moneymarketing.co.uk/fca-asks-advisers-record-telephone-calls

Summary of MiFID II

  • MiFiD II deadline delayed from Jan 2017 to Jan 2018
  • 5 years’ data retention period
  • Applies to “article 3 firms” including IFA’s and boutique corporate broking firms
  • All regulated firms including those giving advice to record calls and electronic communications
  • Communication covers email, mobile and landline calls etc
  • Recording is seen as a necessity for detecting market abuse & protecting customers

Apresa Helps You Achieve Compliance

  • Fingerprinting & Encryption
  • Audit Trail
  • Authenticated & restrictive user access
  • PCI DSS compliance
  • Mobile recording (compatible android handsets)
  • Screen recording
  • Software Assurance – free with active support contracts
  • Multi level access; supervisors, groups and users
  • Free seating
  • Screen recording
  • Store on demand (audio & screen)
  • PCI-DSS compliance
  • Call commenting
  • Statistics for analysis in graph or .csv
  • Quick and easy search interface
  • User assignable search restrictions
  • Fingerprinting MD5, SHA-1
  • Encryption
  • Automatic backup to NAS
  • Automatic system check
  • Records SIP/VoIP, ISDN II, E1/T1, TDM, Analogue and radio communication


  • Agent Evaluation Module
  • Raid 1 or Raid 5 option
  • Redundant power supply
Contact us now

Our solution ensures that PCI DSS, FCA and MiFID II compliance does not have to be time consuming or expensive.

Apresa is simple to use and easy to implement. Apresa is also compatible with hosted SIP or onsite PBX voice solutions making it the ideal solution for any enviroment.
Contact us now