Call Recording News

How will the 2025 telephone network switch off affect my call recording system?

The switch off of the Public Switched Telephone Network (PSTN) scheduled for 2025 in the UK will affect devices such as analogue and ISDN call recording systems as they will no longer be compatible with the new IP-based telephone systems. These devices require a specific type of connection to the PSTN system to function properly.

Once all lines become IP-based, analogue devices will no longer work as they rely on a traditional phone line to capture and record calls. Similarly, ISDN call recording systems will also become obsolete as they require an ISDN connection to function. The new IP-based telephone systems use digital communication protocols that are not compatible with analogue or ISDN devices.

Businesses that rely on these call recording systems will need to upgrade their technology and switch to IP-based recording systems to continue operating efficiently. This may require new hardware and software, as well as potential changes to the network infrastructure.

Overall, the switch off of the PSTN in the UK will require businesses to adapt their technology to the new IP-based telephone systems, which will involve a significant investment in infrastructure and hardware. However, this change will provide newer and more advanced communication capabilities that can significantly improve business operations and customer experience.

Call Vidicode UK on 0203 4881498 to find out how we can make the transition to IP call recording problem free for your business.

7 reasons to chose Vidicode UK for mobile phone roaming outside the EU

Exorbitant mobile phone roaming charges can significantly impact a business’s bottom line when employees travel to non-EU countries.

With international travel becoming more common and remote work gaining popularity, it’s crucial to be aware of these costs and find ways to control them.

Some carriers take 24 to 48 hours to inform you of the cost, but the bill could be enormous by then!

In some cases, we’ve heard up to £5000 from companies in the finance sector!

Imagine if it is the weekend…how do you reach someone to stop the data roaming?

The solution might be to set a strict data usage limit for each employee when they travel and ensure they know the charges for exceeding it.

But do you really want to take that kind of risk?

Vidicode UK has developed a SIM card-based mobile phone call recording solution with a mobile billing platform.

An added feature of the billing platform allows clients or our partner resellers to enable or disable data roaming, SMS and/or voice as and when required.

Users on our mobile call recording platform, can simply disable/enable the roaming option.

Specifically, but not exclusively aimed at FSA-regulated companies the mobile phone recording solution is secure and includes the following:

• Uses the phone’s native dialler.
• Automatic recording of all calls made and received.
• No requirement to change the existing mobile phone number.
• Uses the Vidicode UK Mobile SIM card* with competitive call rates.
• It avoids installing insecure Applications (Apps) of unknown origin.
• Lower set-up charges than other network-based mobile recording options.
• Captures both SMS and voice calls.

*Requires a change of network but not phone number

*Control roaming charges which apply for travel outside of the EU