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How Right to Health achieves FCA compliance with evidential proof of transactions through Vidicode UK's enterprise call recording solution
When Infinity Group, one of the UK’s largest IT and telephony providers, was tasked by Right to Health to find a reliable, user-friendly call recording platform that met FCA compliance standards, they turned to Vidicode UK and call recording expert Everton Stuart.
Founded in 2001, Right to Health specialises in finding new private medical insurance policies and reviewing the current health and financial requirements of individual and corporate clients. Their work makes it imperative to prove impartiality, adhere to FCA regulations requiring evidential proof of transactions, and should the case arise, be able to find that proof quickly.
Right to Health needed a call recording solution that would meet stringent FCA compliance requirements whilst providing rapid access to evidential proof of transactions during regulatory inspections.
The Vidicode Apresa IP Recording System was chosen for its ability to search for and find recorded calls rapidly, add notes to each call, email recordings and tag with relevant business information, all whilst providing storage for the number of years required by the FCA.
Additionally, Infinity Group cited the skillset and knowledge of Everton Stuart and his support team as a major factor in choosing Vidicode UK as their call recording partner.
Meeting strict evidential proof requirements for financial services transactions
Quick access to specific recordings during regulatory inspections and audits
Secure storage meeting FCA retention requirements for multiple years of recordings
Vidicode UK implemented the Apresa IP Recording System, providing Right to Health with comprehensive FCA-compliant call recording that delivers rapid search capabilities, annotation features, and secure long-term storage.
The solution enables the business to prove impartiality, maintain evidential proof of all transactions, and retrieve specific calls quickly during regulatory inspections, all whilst benefiting from Everton Stuart’s expert knowledge and UK-based support team.
Six transformative advantages that secured Right to Health's FCA compliance and operational excellence
Complete evidential proof of transactions meeting all Financial Conduct Authority regulatory requirements.
Quick identification and playback of specific recordings using multiple search criteria during audits.
Add notes and tags to calls with relevant business information for enhanced organisation and retrieval.
Share specific recordings securely via email when required for compliance or dispute resolution.
FCA-compliant storage for multiple years of recordings with robust security and access controls.
Access to Everton Stuart's expertise and dedicated support team for implementation and ongoing assistance.
Our collaboration with telecoms reseller Infinity Group to supply Right to Health with call recording has been rewarding for all parties. Businesses in the health insurance sector benefit from call recording to prove compliance with regulatory bodies such as the FCA (Financial Conduct Authority) and to assist with training.
Our tailored solutions for comparable firms in the insurance industry can be boosted with advanced speech analytics through our Voice Crunch AI feature, which identifies emotions, words, and phrases in conversations.
Moreover, we provide comprehensive functionalities, including Call Statistics and Wallboards, Agent Evaluation and Call Scoring, and Screen Recording, for a global view of all advisor activity and a more comprehensive ability to prove best practices and adherence to regulations.
Join Right to Health and hundreds of other financial services businesses who trust Vidicode UK for FCA-compliant call recording solutions that provide evidential proof and peace of mind.