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How DF Markets ensures robust regulatory compliance with minimal business disruption using Vidicode UK's enterprise call recording solution
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027), with client fund protection provided by the Financial Services Compensation Scheme (FSCS).
DF Markets offers competitive trading conditions for a wide range of markets – from Forex, Gold and Silver, to Equities, Stock Indices, Futures and ETFs across a variety of asset classes. Clients benefit from professional trading resources including economic calendars, live Forex quotes, educational articles and videos.
Customer support is available by phone, email and live chat. As a regulated financial services provider, FX, CFDs and Spread Bets are leveraged financial products which involve high risk.
DF Markets had investigated numerous call recording solutions over the years, spending considerable time attempting to find systems that would fit their regulatory and Treating Customers Fairly (TCF) requirements.
With growth plans and stringent MiFID, TCF and FCA regulations in mind, the company was delighted to finally discover a robust solution that provided peace of mind with minimal business disruption.
As a regulated financial services provider handling complex trading products, DF Markets required a call recording system that would meet all compliance obligations whilst integrating seamlessly with existing operations and supporting future business growth.
Meeting MiFID II, TCF and FCA requirements for financial services call recording
Scalable system to support business expansion plans without operational disruption
Finding the right solution after investigating many options without success
Vidicode UK implemented a comprehensive call recording solution that meets all FCA, MiFID II and TCF compliance requirements whilst providing minimal disruption to DF Markets’ operations.
The robust system delivers peace of mind through complete regulatory compliance, secure storage of all trading conversations, and the scalability to support future business growth in the competitive financial services market.
Six transformative advantages that secured DF Markets' regulatory compliance and operational excellence
Meets all FCA, MiFID II and Treating Customers Fairly requirements for financial services call recording.
Seamless integration with existing operations ensuring continuity of trading services.
Robust solution provides confidence in regulatory inspections and audit readiness.
System designed to support business expansion plans without performance compromise.
Complete audit trail of all client trading conversations with encrypted storage and access controls.
Supporting FSCS requirements with comprehensive recording of all financial services interactions.
The requirement for call recording for companies trading high-risk equities, CFD and Spread Betting is clear; they must comply with the FCA’s MiFID and TFC regulations. Calls must be available for at least seven years in a secure environment with a robust audit trail, user authentication and an ability to find calls quickly for compliance. We were delighted to meet DF Markets requirements for a robust solution implemented quickly and without disruption.
Similar enterprises in the heavily regulated finance industry can boost compliance through AI-powered voice analytics, which enables more rapid retrieval of calls by detecting keywords, and phrases in conversations. Moreover, employees who use their mobile phones for trading with clients would benefit from our secure mobile phone recording solutions to help them stay compliant and avoid regulatory investigations and even fines!
Join DF Markets and hundreds of other financial services businesses who trust Vidicode UK for robust, regulatory-compliant call recording solutions.