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How Budgen Motors secures telephone card payments and achieves PCI DSS compliance across multiple dealership locations in Shropshire
As one of Shropshire’s biggest and longest-established motor dealerships, Budgen Motors prides itself on giving excellent service to all its customers. Operating for over 40 years, Budgen remains a family-run business dedicated to quality and customer satisfaction.
Originally started by Tommy Budgen in the 1970s, the dealership was taken over by the late Robin Wimbush in the 1980s and is now owned by Robin’s friend Kim and his wife Susan, who have lived and worked in Shropshire for over 30 years.
Budgen Motors now operates Citroën, DS, Dacia and Renault dealerships in Telford and Shrewsbury, Peugeot, MG, and Subaru in Shrewsbury, a large used car centre offering all makes and models in Shrewsbury, and a full MG facility in Telford.
In 2023, Budgen Motors launched a fresh new online identity and is now known simply as Budgen across all online spaces, with their “Together we drive” ethos reflected in a new logo and branding. A new workshop is planned in Shrewsbury and a body shop in Telford to help with servicing.
Budgen Motors needed to secure telephone card payments across multiple dealership locations whilst maintaining PCI DSS compliance and protecting sensitive customer payment data.
With customers frequently making payments over the phone for vehicle purchases, servicing, and parts, the dealership required a robust solution that would pause call recording during card transactions to prevent cardholder data being stored.
Operating across six locations with multiple brands, Budgen needed a consistent, reliable system that would protect both customer data and the business from potential data breaches and compliance penalties.
Protection of cardholder data during telephone payment transactions across multiple sites
Meeting stringent Payment Card Industry Data Security Standard requirements
Consistent compliance solution across six dealership locations and multiple brands
Vidicode UK implemented the Apresa call recording system with integrated PCI DSS compliance features, enabling Budgen Motors to pause recording automatically during card payment transactions.
The solution provides a simple pause recording function that staff activate when taking card details over the phone, ensuring no cardholder data is captured or stored whilst maintaining complete call records for quality assurance and dispute resolution.
Six transformative advantages that secured Budgen Motors' payment operations and compliance
Simple pause function prevents cardholder data being recorded during telephone payment transactions, ensuring full compliance.
Unified solution across all six dealership locations, ensuring consistent compliance and operational standards.
Customers have confidence their payment details are handled securely and never stored inappropriately.
Elimination of potential data breach penalties and PCI DSS non-compliance fines through automated protection.
Complete call records maintained for training and dispute resolution whilst protecting sensitive card data.
Easy-to-use pause function requires minimal training and integrates seamlessly into existing workflows.
Working with Budgen Motors, a prestigious car dealership with a long family history, enabled us to demonstrate the capabilities of our Apresa call recording system in pausing calls for credit and debit card payments. This is vitally important to many car dealerships that take payment transactions over the phone for PCI DSS compliance purposes.
Screen recording further improves our PCI pause record feature by allowing managers to see exactly what happens during the transaction and when a call is paused. Additionally, our optional VoiceCrunch AI speech analytics solution can swiftly pinpoint such calls by searching for keywords like ‘pay now’, ‘the price will be’, ‘order’, ‘credit card’, and others.
Join Budgen Motors and hundreds of other businesses who trust Vidicode UK for PCI DSS compliant call recording solutions that protect customer data and your business.