How Vidicode Business Call Recording Will Improve Your Customer Service

How Vidicode Business Call Recording Will Improve Your Customer Service

In today’s fast-paced business world, customer service and sales are vital components of any successful call or contact centre. One way to achieve this is through business call recording.

Vidicode’s call recording solution is a powerful tool that can help boost sales and improve customer service by giving your business valuable insights into customer behaviour, preferences, and pain points. It allows you to monitor and analyse customer interactions, identify areas for improvement, and provide targeted training for employees.

With the ability to capture and analyse every customer interaction, you can streamline their operations, increase customer satisfaction, and drive revenue growth.

Benefits of Business Call Recording

As well as listening to recordings of your customer interactions, our solution also offers screen recording to give you a complete picture of where your employees could improve. Catch them doing something well and use this to train others and help improve their skills!

Another benefit of call recording is that it can help you identify areas where you could lose sales. By listening to recordings of failed sales calls, you can identify common objections you can address in the future.

Recording your business calls will also help you avoid credits, costly payments or time-consuming disputes as you can easily prove ‘who said what’ when a customer has a complaint.

Call recording will also help you ensure that delivery instructions, terms, and agreed terms and prices are correct, improving your overall customer service.

Our Tips for Using Call Recording Effectively

To get the most out of your call recording, here are some tips to keep in mind:

1. Before implementing call recording in your business, define clear goals for what you hope to achieve. This can help you to stay focused and ensure that you are using call recording in the most effective way possible.
2. Provide targeted training to your employees based on the insights you gain from call recordings. This can help to improve their skills and increase their effectiveness.
3. Take the time to analyse the data you collect through call recordings. This can help you identify trends and patterns that inform your business strategy.
4. Build trust with your customers by informing them that their calls may be recorded and have a clear policy for how call recordings will be used, stored, and deleted, with particular attention to FCA and GDPR regulations.

Case Studies of Businesses that Have Benefited from Call Recording

Many businesses and call centres have already seen the benefits of using VidicodeUK call recording. Please check how TLF (The Leadership Factor) use our system.

How to Implement Call Recording in Your Business

If you are interested in implementing call recording in your business, contact us at 0203 4881498 or complete the enquiry form for a FREE consultation where we can discuss the following;

*Meeting your needs and budget.

*Your goals and unique requirements for call recording.

*Compatibility with your existing phone system and other business tools.

Add More Value to Your Business Call Recording

The Vidicode UK Apresa Call Recording System is packed with standard features that will improve your customer service and business productivity. See more here.

Optional features include our Wallboard with comprehensive reporting and statistics.

Score calls based on pre-set criteria using the Apresa Agent Evaluation Solution, ideal for call and contact centre training

The VidicodeUK Voice Analytics system is the ultimate solution for targeted find and replay of calls of interest using customer determined keywords and key phrases.