Continued Support for Retell Sense and Sense Call Analyser Customers
Retell Ltd ceased trading in February 2022. Since then, Vidicode UK has continued to support Retell Sense and Sense Call Analyser customers, and in 2023 we formally acquired Retell's intellectual property rights, strengthening our ability to maintain and evolve these systems for the long term.
Several former Retell and ASC call recording employees have joined our team, bringing decades of hands-on product knowledge with them. Whilst we continue to support existing Retell Sense installations, we also offer fully compliant, modern call recording and speech analytics solutions to help you meet GDPR, FCA MiFID II, PCI DSS, DORA and other regulatory requirements as your business grows.
Retell Ltd ceases trading. Vidicode UK begins supporting existing Retell Sense customers.
Vidicode UK acquires Retell's intellectual property rights, securing the platform's future.
Former Retell and ASC engineers support Sense customers whilst offering upgrade paths to Apresa.
Still running Retell Sense or Sense Call Analyser?
Speak to our UK-based support team, many of whom worked on the original Retell products.
Where to Go From Here
Whether you need continued support for your existing system or are ready to move to a modern, feature-rich platform, we have a route that fits.
Migrate to Apresa
Move from Retell Sense to our enterprise call recorder, Apresa, with screen recording, PCI-compliant pause record and Agent Evaluation built in.
Explore Apresa →Add VoiceCrunch AI Analytics
Layer sentiment analysis, word spotting and real-time compliance monitoring on top of your recorded calls.
See Speech Analytics →Move to Teams or the Cloud
Bring your call recording into Microsoft Teams or a cloud-hosted environment with full FCA-ready compliance.
View Teams Recording →Prepare for the PSTN Switch-Off
With the UK PSTN switch-off due in January 2027, now is the time to plan your migration away from legacy analogue and ISDN lines.
Read Our Switch-Off Guide →Compliance Hasn't Stood Still
Since Retell Sense was first installed, the regulatory landscape has moved on considerably. Vidicode UK's current solutions are built to help you meet today's requirements, not just the ones in place when your original system was fitted.
Trusted by Businesses Like Yours
Secure Call Recording for a Travel Broker
TravelUp needed a GDPR-compliant recording platform for a call centre team of over 150 people across four countries. Vidicode UK's Apresa system gave them secure storage, encryption and an easy-to-use search and replay interface.
Read the case study →PCI Compliance for a Motor Dealership
MSL Motor Group turned to Vidicode UK for a call recording solution that supports secure, PCI DSS-compliant card payments over the phone, alongside improved customer service visibility.
Read the case study →Talk to a Former Retell Specialist
Whether you need help with your existing Retell Sense system or want to explore what's possible with Apresa and VoiceCrunch AI, our team is ready to help.