The October 2025 Challenge for Call Recording Infrastructure As we approach October 14, 2025, businesses across the UK face a critical decision point. Microsoft’s end-of-support announcement for Windows 10 isn’t just another routine upgrade cycle—it’s a watershed moment that will significantly impact how organisations manage their call recording infrastructure. For companies operating on premises, call […]
Read moreCall recording systems have become indispensable for businesses operating in regulated industries, particularly those overseen by the Financial Conduct Authority (FCA), Payment Card Industry (PCI), and Data Protection regulations. The regulatory landscape demands not just the ability to record calls, but to maintain detailed, tamper-proof audit trails that can withstand scrutiny for years to come. […]
Read moreThe Digital Operational Resilience Act (DORA) is a new European framework that focuses on embedding a more robust and resilient approach to delivering digital capabilities for financial entities.” DORA doesn’t directly apply to UK companies. However, many UK financial firms need to comply with DORA if they: Operate in the EU market Are […]
Read moreUnlock Success: Join Vidicode UK’s Partnership Programme for Telecoms & IT Resellers Join forces with a trusted telecom and IT solutions leader. Discover unparalleled call recording and speech analytics opportunities with Vidicode UK’s Partnership and Prosperity Programme, tailored exclusively for telecoms and IT resellers to gain access to cutting-edge technologies, extensive support, and lucrative incentives. […]
Read moreThe Apresa call recording system is fast becoming one of the most trusted and cost-effective mid to enterprise call recording solutions on the market for both hosted OEM SIP carriers and reseller partners looking for a trusted and reliable platform for their clients. Apresa offers a wide range of benefits from free screen recording and […]
Read moreThe V Tap call recording range is here, and it will revolutionise the way that SMB’s record their calls. The V Tap recorder is available in analogue, ISDN2 (Basic Rate), ISDN30 (Primary Rate) and VoIP variations enabling calls to be recorded without the need for a PC or server, by recording calls directly to its […]
Read moreThe old Data Protection Act was replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO). Companies will have to decide and justify which of these bases […]
Read more3 more reasons why Financial Advisors should be recording telephone calls As someone involved in the call recording industry for many years, I find it difficult to believe that the Insurance Ombudsman stressed the importance of firms recording critical telephone transactions some 15 years ago. Back in 2002 after numerous complaints, the Ombudsman stated ‘It […]
Read more6 New Rules to check before recording your customers’ phone calls The old Data Protection Act will be replaced on 25th May 2018 with new regulation called General Data Protection Regulation or GDPR for short. This will not be affected by the UK leaving the EU. Whilst many companies will be concentrating (hopefully) on other […]
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