Success Stories 2019-11-09T11:17:10+00:00
The Apresa meets the requirement of the FCA to store calls for up to seven years and to be easily traceable. Budgens required storage on site which Vidicode UK provided. The Apresa also offers an audit trail and limits access to recordings only to supervisors as chosen by the management. The Apresa’s user interface, accessible via any networked web browser enables search for calls from any of our sites by multiple criteria. We can add notes to each call and colour mark calls in accordance with their relevance or topic (i.e. training, dispute, sale etc.) For payments made over the phone, the Apresa recording solution is easy to configure, muting calls when agents reach our whilst on a call “Payment Page” meaning that no card details are captured. There is also the option to use short-codes to manually mute and unmute the calls. Key Benefits of the Vidicode Apresa recording solution: PCI DSS Compliance for payment cards FCA Compliance with audit trails & 7 years storage Easy recording user interface Simplifies training and staff appraisals Improves customer service and client experience Cost-effective and flexible
The Apresa meets the requirement of the FCA to store calls for up to seven years and to be easily traceable. Budgens required storage on site which Vidicode UK provided. The Apresa also offers an audit trail and limits access to recordings only to supervisors as chosen by the management. The Apresa’s user interface, accessible via any networked web browser enables search for calls from any of our sites by multiple criteria. We can add notes to each call and colour mark calls in accordance with their relevance or topic (i.e. training, dispute, sale etc.) For payments made over the phone, the Apresa recording solution is easy to configure, muting calls when agents reach our whilst on a call “Payment Page” meaning that no card details are captured. There is also the option to use short-codes to manually mute and unmute the calls. Key Benefits of the Vidicode Apresa recording solution: PCI DSS Compliance for payment cards FCA Compliance with audit trails & 7 years storage Easy recording user interface Simplifies training and staff appraisals Improves customer service and client experience Cost-effective and flexible
The Apresa meets the requirement of the FCA to store calls for up to seven years and to be easily traceable. Budgens required storage on site which Vidicode UK provided. The Apresa also offers an audit trail and limits access to recordings only to supervisors as chosen by the management. The Apresa’s user interface, accessible via any networked web browser enables search for calls from any of our sites by multiple criteria. We can add notes to each call and colour mark calls in accordance with their relevance or topic (i.e. training, dispute, sale etc.) For payments made over the phone, the Apresa recording solution is easy to configure, muting calls when agents reach our whilst on a call “Payment Page” meaning that no card details are captured. There is also the option to use short-codes to manually mute and unmute the calls. Key Benefits of the Vidicode Apresa recording solution: PCI DSS Compliance for payment cards FCA Compliance with audit trails & 7 years storage Easy recording user interface Simplifies training and staff appraisals Improves customer service and client experience Cost-effective and flexible
The Apresa meets the requirement of the FCA to store calls for up to seven years and to be easily traceable. Budgens required storage on site which Vidicode UK provided. The Apresa also offers an audit trail and limits access to recordings only to supervisors as chosen by the management. The Apresa’s user interface, accessible via any networked web browser enables search for calls from any of our sites by multiple criteria. We can add notes to each call and colour mark calls in accordance with their relevance or topic (i.e. training, dispute, sale etc.) For payments made over the phone, the Apresa recording solution is easy to configure, muting calls when agents reach our whilst on a call “Payment Page” meaning that no card details are captured. There is also the option to use short-codes to manually mute and unmute the calls. Key Benefits of the Vidicode Apresa recording solution: PCI DSS Compliance for payment cards FCA Compliance with audit trails & 7 years storage Easy recording user interface Simplifies training and staff appraisals Improves customer service and client experience Cost-effective and flexible