Terms and Conditions

Terms and Conditions 2019-05-28T19:43:18+00:00
  • All Vidicode UK products remain the property of Vidicode UK until paid in full
  • Payment is due within 30 days of invoice after delivery of goods unless otherwise stated
  • Systems can be rented on minimum term of 18 months thereafter terms are agreed on a case by case basis (36, 60 and 72 months)
  • Additional charges apply for slow or differed payments terms: We apply a 5% uplift on unpaid bills within our agreed payment term deadlines. This would not be applied without informing you and is only applied for invoices not settled with 40 days
  • All items are covered by a 12 month back to base manufacturer’s warranty unless additional support contracts are taken out
  • All effort will be taken to rectify faults quickly and effectively: We will reply to all raised issues within working 4 hours. In our experience 99% of all issues have been resolved within 48 hours as they have been user error rather than product faults. If product development is needed timelines to apply fixes range from days to weeks, we will liaise with all parties in the event and manage expectations accordingly
  • Systems covered by support include:
    • Monday to Friday (0930 hours to 1630 hours, excluding UK holidays)
    • Remote support
    • Phone support
    • Software assurance
    • Software updates
    • Site visits if needed
  • Hardware parts may be chargeable if hardware support is not included in your package.
  • VAT is required for all sales
  • Vidicode UK will not be liable for loss of service or data in any event or under any law
  • UK Law govern all sales and transactions