Apresa Call Recording System
Scalable
Call Recording Solutions
Apresa automatically captures, stores, and secures every business call so that you can prove what was said, protect your business, and stay fully compliant. Whether it's for legal protection, dispute resolution, customer service quality, or regulatory requirements, our intuitive platform gives you instant access to every conversation from anywhere in the world.
Record, Analyse & Transform Your Business
Your call recording system should fit your business perfectly, no matter your size. Apresa scales from 1 to 10,000+ employees, delivering powerful features, compliance tools, and seamless integration for small businesses, mid-market companies, and large organisations alike.
Enhanced Features for Added Value
- Add notes and coloured markers to calls for quick identification
- Multi-level access for supervisors, groups, and users
- Free seating for optimal user flexibility
- Store on demand for both audio and screen recordings
- Access statistics for analysis in graph or CSV formats
- Robust Triple DES encryption for enhanced security
- Automatic backup to NAS with routine system checks
- Stereo recording: customer on left channel, staff on right
Future-Ready Technology Included
FREE Screen Recording
Comprehensive view of all interactions with included screen recording capability. Perfect for training, compliance, and quality assurance.
FREE Pause Recording
Automatic pause for card payments over the phone, ensuring PCI DSS compliance without manual intervention.
FREE Open API
Full API access for developers and OEM partners to integrate Apresa seamlessly into existing workflows and systems.
E-SIM Mobile Recording
Record mobile phone conversations via your phone system or E-SIM using your mobile phone's native dialler with integrated billing.
Advanced Security
User-assignable search restrictions with MD5 and SHA-1 fingerprinting for advanced security measures and audit trail integrity.
RAID Protection
Choose between RAID 1 or RAID 5 options for enhanced data security and redundancy to protect your recordings.
Elevate Business Efficiency with Optional Features
Access call recording, logging statistics, and live monitoring to evaluate employee performance, assist with training, and boost customer service excellence.
Find key interactions rapidly with VoiceCrunch AI for comprehensive word and phrase spotting, silence and tone detection, and automatic call transcription.
Your calls can be automatically transcribed and translated to eliminate manual tasks, cut costs and boost proactive actions.
Download the Apresa Brochure for complete technical specifications, deployment options, and feature details.
Flexible Solutions for Every Business
Every organisation has unique call recording needs. Whether you're managing compliance, training teams, or optimising customer service, we'd love to understand your specific requirements. Share your challenges with us, and we'll design a tailored solution that exceeds your expectations.
Choose the Deployment Model that Works Best for your Organisation
Cloud Deployment
Deploy on-premises, hosted, or cloud. We integrate with virtually any phone system and provide SIP lines to maximise flexibility whilst controlling costs.
Smart Cost Savings
Our Apresa VoIP recorder cuts expenses by recording only the extensions you need, not entire trunk lines. Get extension-level reporting and PCI compliance included.
Flexible Payment Plans
Multiple payment options available to match your business requirements and financial goals. Speak to our team about tailored solutions.
Secure Call Recording for Critical Communications
The Apresa platform integrates seamlessly with any infrastructure: VoIP, ISDN, Analogue, or Radio,
and supports all major cloud phone systems, including 3CX, WILDIX, SIP, and Microsoft Teams.
Specialising in mission-critical communications, Apresa uses ED-137C volume 4 stereo recording,
ideal for Air Traffic Control and offshore operations.
Security First
Secure web interface with robust Triple DES encryption and comprehensive audit trails. Navigate and replay recorded calls with confidence, knowing your data is protected by enterprise-grade security measures.
Universal Compatibility
Apresa adapts effortlessly to your existing infrastructure: VoIP, ISDN2, ISDN 30, Analogue, or Radio. Compatible with all phone systems including 3CX, WILDIX, SIP, and Microsoft Teams. Deploy in Azure, AWS, or VM at no extra cost.
Specialised Recording
Records telephone and radio communication via ED-137C volume 4 (Recording) standard, especially suitable for Air Traffic Control Communication and offshore communications. Apresa records in stereo for enhanced clarity.
Preparing for the Future?
Learn how Apresa supports your transition to modern communications
Regulatory Compliance Across Industries
Financial Services
FCA MiFID I & II compliant with tamper-proof audit trails and unlimited storage for regulatory inspections.
Healthcare
NHS SSP approved with GDPR-secure patient data handling and automated transcription to free up clinical time.
Payment Processing
PCI DSS compliant with automatic pause recording during card transactions for complete security.
Legal & Professional
Comprehensive audit trails with MD5 and SHA-1 fingerprinting for evidential integrity and duty of care.
More Choice with Vidicode UK
Unlock Apresa's potential for your unique voice recording needs! Whether you prefer a software-only setup configured by skilled IT professionals or a fully installed solution by Vidicode UK, we've got you covered.
Frequently Asked Questions
Apresa is Vidicode UK's enterprise-grade call recording platform. It automatically captures, stores, and secures every inbound and outbound business call across your organisation. Once a call completes, it is encrypted and stored in your chosen deployment environment (on-premises, hosted, or cloud) where authorised users can search, replay, annotate, and export recordings instantly.
Apresa works passively in the background, requiring no manual intervention from staff. Recordings are indexed by date, time, extension, caller ID, and any notes added by users, making retrieval for compliance audits, dispute resolution, or training straightforward and fast.
Apresa is designed to integrate with virtually any telephone infrastructure. Supported technologies include:
- VoIP and SIP-based systems (including 3CX and WILDIX)
- Microsoft Teams (via certified compliance recording)
- ISDN and analogue telephony
- Radio communications (ED-137C stereo, ideal for air traffic control)
- E-SIM mobile recording via your phone system or native mobile dialler
If you are unsure whether Apresa is compatible with your current setup, our UK-based technical team will assess your infrastructure at no charge. You can also consult our phone system compatibility list for a full overview.
Yes. Apresa is built from the ground up with regulatory compliance in mind and supports the requirements of multiple frameworks, including:
- FCA & MiFID II: Tamper-proof audit trails, precise timestamping, and secure long-term retention for financial services firms
- GDPR: Encrypted storage, role-based access controls, and configurable data retention policies to protect personal data
- PCI DSS: Automatic pause recording during card payment transactions to prevent cardholder data from being captured
- DORA: Resilient architecture with RAID protection and automated backups to meet digital operational resilience requirements
Our compliance specialists can advise on the specific configuration your sector requires. Learn more about FCA compliance.
Yes. Apresa supports Microsoft Teams call recording via a certified compliance recording integration. All Teams calls, whether internal, external, or conference-based, are captured and stored alongside recordings from your other telephony channels in a single, unified platform.
This ensures that businesses migrating from on-premises phone systems to Microsoft Teams do not lose any compliance capability during or after the transition. Flexible subscription plans are available for Teams recording to suit organisations of all sizes. Explore Microsoft Teams recording.
Apresa offers full flexibility across all three deployment models:
- On-premises: The Apresa appliance is installed at your site, giving you complete control over data storage and network configuration
- Hosted: Vidicode UK hosts the system in our UK-based, secure datacentre, removing the burden of hardware maintenance
- Cloud / software-only: Deploy Apresa as a virtual machine within your existing cloud infrastructure (Azure, AWS, or private cloud)
Whichever model you choose, recordings are encrypted, backed up automatically, and accessible from anywhere via a secure web interface. Our team will recommend the most suitable deployment for your organisation's size, sector, and compliance obligations.
Apresa is engineered to scale from a single user to 10,000+ employees without requiring a system replacement. Capacity is expanded by adding channels or upgrading the storage configuration, so your investment is protected long-term.
Small businesses can start with a compact appliance and expand as headcount increases. Enterprise organisations benefit from RAID-protected storage, multi-site deployments, and free seating (hot-desking) to maximise flexibility. Whether you're recording five extensions today or five hundred next year, Apresa accommodates the change seamlessly.
Apresa integrates with Vidicode UK's VoiceCrunch AI speech analytics engine, unlocking a range of intelligent capabilities on top of your recorded calls:
- Automatic transcription: Calls are converted to searchable text, eliminating manual note-taking
- Word and phrase spotting: Instantly surface calls containing key terms, product names, competitor mentions, or compliance phrases
- Sentiment analysis: Identify frustrated or at-risk customers based on tone and language patterns
- Silence and overtalk detection: Pinpoint quality issues in agent conversations
- Automatic translation: Translate call transcripts to support multilingual teams or global operations
These features turn your call archive into a proactive business intelligence tool. Explore VoiceCrunch AI analytics.
Security is central to how Apresa is built. Every recording is protected by robust Triple DES encryption and fingerprinted using MD5 and SHA-1 hashing to verify file integrity and detect any tampering, which is a requirement for FCA audit trail compliance.
Access is managed through a granular, multi-level permissions system. Administrators can restrict which recordings each user, group, or supervisor is permitted to search and replay. This ensures that sensitive calls are only accessible to those with a legitimate business need, fully supporting your GDPR obligations. All access events are logged, creating a complete and tamper-evident audit trail.
Yes, screen recording is included at no additional cost. Apresa can capture agent desktop activity in synchronisation with the audio recording, giving supervisors and compliance officers a complete picture of every customer interaction.
Screen recording is particularly valuable for regulated industries, quality assurance programmes, and staff training, as it captures not only what was said but also what actions were taken on screen during the call.
Most Apresa deployments are completed within a single business day by our experienced UK-based installation team. Remote and on-site installation options are both available depending on your location and infrastructure.
Ongoing support is provided by our UK-based technical team, available Monday to Friday, 9:00–17:30, by telephone and email. We also offer a free needs assessment before any purchase, ensuring the solution is correctly specified for your requirements before installation begins. Call us on 020 3488 1498 to arrange a no-obligation consultation.
Ready to Transform Your Call Recording?
Let our experienced team help you select the optimal solution tailored to your requirements. With 30+ years of expertise and UK-based support, we're here to help.
Free consultation • No obligation • Expert advice