Vidicode UK has unique technology in our Apresa (SIP & IP), 3CX, Microsoft Teams, BRI & PRI recording solutions, which enable calls to be recorded automatically whilst at the same time providing both the agent and or customer with the ability to be able to control whether the recording of the call proceeds or not.
What is GDPR?
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It also addresses the export of personal data outside the EU.
The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. When the GDPR takes effect, it will replace the DPA (Data Protection Act).
The regulation was adopted on 27 April 2016 and enforced in May 2018.
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How does GDPR affect call recording for regulated firms, where call recording is required for compliance and other legislative reasons?
In short…It doesn’t. If you record calls for one of the 6 reasons stated under “lawful reasons to record” then all you need to do is ensure you know which reason is the basis for you to record and note this for ICO, Audits, and GDPR compliance references.
How does it affect companies that wish to record their calls?
Consent under the GDPR must be freely given. It must be specific, informed, and an unambiguous indication of the individual’s wishes. There must be a clear affirmative action – consent cannot be inferred from silence, pre-ticked boxes, or inactivity.
Consent must also be separate from other terms and conditions, and you will need to provide simple ways for people to withdraw consent.
Remember that you can rely on other lawful bases to record calls…apart from consent.
Organisations must show how they are compliant with at least one of the following:
Apresa has a wide range of features to assist with GDPR:
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Download Call Recorder Apresa Brochure (EN)
Vidicode UK GDPR White Paper 2017
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