For 30 years, across 30 countries, Vidicode has supplied and supported innovative, affordable call and voice recording solutions.
We design, develop, and manufacture call recording platforms in close partnership with our IT, telecoms and OEM partners and their customers to meet daily business challenges, improve performance and exceed customer expectations.
In an increasingly litigious world, our systems prove “who said what”, solve critical PCI, FCA, and GDPR compliance requirements and improve the customer experience for small, medium and large companies.
Apresa supports a wide range of phone systems including SIP, Analogue, ISDN and digital, installed on premises, hosted or cloud.
Apresa integrates call recording with screen recording providing a global view of all customer facing activities for any size of business.
Compliance with PCI DSS for debit/credit card transactions, MiFID I & II for the FCA, stop/delete recording for GDPR are standard features.
Options include Live Wall Board, Quality Management, and Speech Analytics with word/phrase spotting and transcription, making Apresa a powerful, and flexible addition to any business.
Read more