Record
Analyse
Transform

A: Getting started with call recording is straightforward. We begin with a needs assessment to understand your requirements, then recommend the right solution. Implementation depends on the type of solution you choose.

A: Our systems can record: 

• Internal office calls 

• External customer calls 

• Mobile calls, including SMS 

• Video calls (Teams) 

• Screen interactions 

• VoIP calls 

• Traditional landline calls, including ISDN 

A: All inbound and outbound calls are recorded automatically unless pre-set according to your rules 

A: Our Apresa system captures audio and screen activity simultaneously. 

A: Our call recording solutions are tailored to your business size and needs. Pricing typically depends on: 

• Number of users/lines needed 

• Storage requirements 

• Features required (basic recording vs. advanced analytics) 

• Implementation complexity-on site, cloud, hosted? 

A: Yes, you can use our mobile e-sim which records calls and limits usage using pre determined rules 

A: We supply Microsoft Teams and 3CX telephony integrated with call recording 

Contact us for a customised quote based on your specific requirements. 

A: Our solutions support compliance with: 

• MiFID II requirements for financial services 

• GDPR data protection standards 

• FCA recording regulations 

• PCI DSS security requirements 

• Industry specific standards e.g. NHS SSP approved 

A: Our system provides: 

• Stop recording, delete calls, or never record again on customer request to comply with GDPR  

• Options to pause/resume recording e.g. during credit/debit card payment calls 

• Flexible recording policies with consent management 

A: VoiceCrunch AI provides: 

• Customer sentiment analysis 

• Compliance risk detection 

• Transcription from audio to text  

• Translation for multiple accents and dialects 

• Trend identification 

• Competitive intelligence 

• Script adherence monitoring 

A: Our VoiceCrunch AI speech analytics solution achieves: 

• 95%+ accuracy in clear audio environments 

A: Implementation times depend on the product or solution chosen 

• Single desk call recording software and products are self-install 

• Small multi-channel recording systems can be installed by a PC literate or competent IT person 

• Full enterprise recording solutions are usually installed in 1-2 days 

• Speech analytics integration usually takes 1-2 days 

• Custom integration depends on requirements 

A: Our support includes: 

• Dedicated account management 

• Optional 24/7 technical assistance 

• Regular system updates and ongoing optimisation 

• Training programs 

A: We provide regulated financial companies with: 

• MiFID II compliant call recording 

• Recording of internal calls 

• Transaction verification 

• 7 years (or more) call storage 

• Highly secure encryption 

• Audit trail maintenance 

• Mobile phone recording with roaming controls 

A: Our contact centre solutions include: 

• Realtime agent assistance 

• Quality monitoring 

• Performance analytics 

• Training identification 

• Customer journey mapping 

• Speech analytics 

• Automatic transcription 

• E-mail alerts to identify key agent/customer moments