Vidicode has supplied innovative, affordable call recording and voice technology solutions worldwide for over 30 years.
We design and develop feature-rich call recording and voice technology solutions to meet our customers’ daily business challenges, improve performance, eliminate outdated manual procedures and uphold critical PCI DSS, FCA, and GDPR compliance requirements for small, medium and large companies.
This starts with understanding your unique business requirements, including any transition from the PSTN to the digital network, requirements for flexible SIP lines and provisioning of cloud-based telephony, including Microsoft Teams, 3CX and more.
Review the standard choices below or go to 'Our Solutions' in the menu
Discover Apresa: a flexible and compliant call recording system for all types of businesses encompassing analogue, ISDN 2, ISDN 30, radio or VoIP lines and extensions.
Providing a global overview of customer-facing activities, it seamlessly integrates call and screen recording and offers standard features to ensure PCI DSS, MiFID I & II, Dodd-Frank, and GDPR compliance.
With options including Live Wall Board, Quality Management, Speech Analytics AI and Mobile Phone recording, Apresa is compatible with all types of on-premises or cloud-based phone systems.
Call Recording Solutions
Looking for a reliable way to record business calls? Our call recording systems capture every conversation with crystal clear quality while maintaining compliance with industry regulations. Whether you need to record calls for training, quality assurance, or regulatory requirements, our solutions adapt to your specific needs.
Speech Analytics and AI
Wondering how to get more insights from your customer conversations? VoiceCrunch AI transforms your call recordings into actionable intelligence. It automatically analyses customer sentiment, identifies compliance risks, and highlights training opportunities.
A: Getting started with call recording is straightforward. We begin with a needs assessment to understand your requirements, then recommend the right solution. Implementation depends on the type of solution you choose.
A: Our systems can record:
A: All inbound and outbound calls are recorded automatically unless pre-set according to your rules
A: Our Apresa system captures audio and screen activity simultaneously.
A: Our call recording solutions are tailored to your business size and needs. Pricing typically depends on:
A: Yes, you can use our mobile e-sim which records calls and limits usage using pre determined rules
A: We supply Microsoft Teams and 3CX telephony integrated with call recording
Contact us for a customised quote based on your specific requirements.
A: All calls are stored on secure servers (cloud or on premise)
A: Yes, our solutions integrate with:
A: Our solutions support compliance with:
A: Our system provides:
A: VoiceCrunch AI provides:
A: Our VoiceCrunch AI speech analytics solution achieves:
A: Implementation times depend on the product or solution chosen
A: Our support includes:
A: We provide regulated financial companies with:
A: Our contact centre solutions include:
How do I get started with call recording or speech analytics?