Transforming your business with affordable Call Recording, Transcription, Speech & Voice Analytics
Introduction
For 30 years, across 30 countries, Vidicode has supplied and supported innovative, affordable call recording solutions.
We design, develop, and manufacture voice recording platforms in close partnership with our resellers and end customers to meet their daily challenges and transform business performance.
Whatever the size of your business, we solve critical PCI, FCA, and GDPR compliance issues to improve business efficiencies and the customer experience. In an increasingly fractious and litigious world, our systems prove “who said what”, resolving disputes quickly and reducing costs.
Single User/Desk SIMPLE
Working from home or owner business? Record easily from a headset or phone. Call recording software and phones
SaaS for OEM EFFECTIVE
Call recording SaaS. Let’s collaborate! Multi-tenancy, open API, software-only, Compliant, feature-rich and profitable
SMB & Enterprise SECURE
Any phone system, any size. On-premises hosted or cloud Compatible, compliant, secure
Vidicode UK’s flagship SMB and enterprise system, Apresa, integrates call recording with screen recording giving you a global view of all customer facing activities. Compliance with regulatory bodies such as PCI DSS for debit/credit card transactions, FCA compliance for MiFID, stop/delete recording for GDPR and NHS SSP approval are standard too!
Options include Live Wall Board, Quality Management, and Speech Analytics with word/phrase spotting and transcription, making Apresa a powerful, time-saving, and flexible addition to any business.
Read moreOur Clients
We work with major manufacturers like Mitel, our partners and customers to ensure compatibility with any phone system, whether hosted, cloud or on-premises.
We continually seek new ways to boost our customer’s performance with affordable innovations like extension side 3CX call recording, Microsoft Teams recording and screen recording.
MiFIDII, GDPR and PCI DSS compatibility are standard features of our flagship system without the complexities and costs associated with system upgrades on Windows platforms.
We go further with options for wall boards, agent evaluations, word spotting, and speech recognition to offer systems designed to meet and exceed your expectations!
Read More