Record
Analyse
Transform
Professional Call Recording
& Speech Analytics Solutions
From single desk setups to multi-site deployments
Cloud or on-premises call recording that scales with your business.
Vidicode UK offers secure, compliance-ready call recording and speech analytics solutions for healthcare, legal, and financial services, helping organisations automate processes, strengthen regulatory compliance, and improve customer experience. Record your calls, analyse performance, and transform your business today!
Record only the extensions you need, control costs with flexible payment plans, and get extension-level reporting, PCI compliance, and mission-critical capabilities such as ED-137C stereo recording for Air Traffic Control included as standard.
Future-Proof Call Recording Technology
Legacy to Modern Systems
Seamlessly support PSTN to SIP migration whilst maintaining full recording functionality.
Microsoft Teams Integration
Native Microsoft Teams call recording with full compliance features for today's hybrid workplace.
Mobile & Remote Recording
Capture calls from any device or location, ensuring complete coverage for remote and field-based teams.
AI-Powered Analytics
Advanced transcription and sentiment analysis to extract valuable business insights from every conversation.
Flexible Deployment
Choose cloud-hosted, on-premises, or hybrid solutions that fit your infrastructure and budget requirements.
Advanced Search & Find
AI-driven keyword and phrase spotting that simplifies call discovery, cuts manual review, and reduces costs.
Which call recording solution is right for your business?
Explore options below or
Book A Free Consultation
Our compliance and voice technology experts will be happy to help!
👇Call Recording Solutions
Looking for a reliable way to record business calls? Our call recording systems capture every conversation with crystal clear quality whilst maintaining compliance with industry regulations.
Whether you need to record calls for training, quality assurance, or regulatory requirements, our solutions adapt to your specific needs.
Book a DemoSpeech Analytics and AI
Wondering how to get more insights from your customer conversations? VoiceCrunch AI transforms your call recordings into actionable intelligence.
It automatically analyses customer sentiment, identifies compliance risks, and highlights training opportunities.
Book a Free TrialApresa-Call Recording for all business types
Discover Apresa: a flexible and compliant call recording system for all types of businesses including analogue, ISDN 2, ISDN 30, radio, trader turrets, VoIP lines and extensions. Record only the extensions you need, control costs with flexible payment plans, and get extension-level reporting, and mission-critical capabilities such as ED-137C stereo recording for Air Traffic Control included.
Providing a global overview of customer-facing activities, it seamlessly integrates call and screen recording and offers standard features to ensure PCI DSS, MiFID I & II, Dodd-Frank, NHS-SSP and GDPR compliance.
Options include: Real-time call monitoring, on-site or mobile with optional Speech Analytics AI , transcription and translation.
Universal System Integration: Works with all on-premises, cloud-based, or hybrid phone systems regardless of your current telecommunications setup.
Frequently Asked Questions
Call Recording Solutions
Looking for a reliable way to record business calls? Our call recording systems capture every conversation with crystal clear quality while maintaining compliance with industry regulations. Whether you need to record calls for training, quality assurance, or regulatory requirements, our solutions adapt to your specific needs.
Speech Analytics and AI
Wondering how to get more insights from your customer conversations? VoiceCrunch AI transforms your call recordings into actionable intelligence. It automatically analyses customer sentiment, identifies compliance risks, and highlights training opportunities.
General Questions
How do I get started with call recording or speech analytics?
- Assess your needs (compliance, quality, training)
- Determine your budget
- Consult all stakeholders
- Identify your existing telecoms solutions (phone system, line type etc.)
- Visit our shop to buy simple solutions, contact us for a FREE consultation by calling 0203 4881498, enquire here, or web chat with a live person
Our systems can record:
- Internal office calls
- External customer calls
- Mobile calls, including SMS
- Video calls (Teams)
- Screen interactions
- VoIP calls
- Traditional landline calls, including ISDN
All inbound and outbound calls are recorded automatically unless pre-set according to your rules.
Our Apresa system captures audio and screen activity simultaneously.
Our call recording solutions are tailored to your business size and needs. Pricing typically depends on:
- Number of users/lines needed
- Storage requirements
- Features required (basic recording vs. advanced analytics)
- Implementation complexity, on site, cloud, or hosted
Yes, you can use our mobile e-SIM, which records calls and limits usage using pre-determined rules.
We supply Microsoft Teams and 3CX telephony integrated with call recording. Contact us for a customised quote based on your specific requirements.
Technical Questions
- All calls are stored on secure servers (cloud or on premise)
- Protected with access controls
- Backed up automatically
- Retained according to your policy settings
- Encrypted using military grade encryption
Yes, our solutions integrate with:
- Phone systems (Teams, Cisco, Avaya, 3CX, Wildix, NEC, Unify, Mitel, etc.)
- Quality management platforms
- Business intelligence tools
- Custom applications via API
Compliance Questions
Our solutions support compliance with:
- MiFID II requirements for financial services
- GDPR data protection standards
- FCA recording regulations
- PCI DSS security requirements
- Industry specific standards, e.g. NHS-SSP approved
Our system provides:
- Stop recording, delete calls, or never record again on customer request, to comply with GDPR
- Options to pause/resume recording, e.g. during credit/debit card payment calls
- Flexible recording policies with consent management
Speech Analytics Questions
VoiceCrunch AI provides:
- Customer sentiment analysis
- Compliance risk detection
- Transcription from audio to text
- Translation for multiple accents and dialects
- Trend identification
- Competitive intelligence
- Script adherence monitoring
Our VoiceCrunch AI speech analytics solution achieves 95%+ accuracy in clear audio environments.
Implementation Questions
Implementation times depend on the product or solution chosen:
- Single desk call recording software and products are self-install
- Small multi-channel recording systems can be installed by a PC-literate or competent IT person
- Full enterprise recording solutions are usually installed in 1-2 days
- Speech analytics integration usually takes 1-2 days
- Custom integration depends on requirements
Our support includes:
- Dedicated account management
- Optional 24/7 technical assistance
- Regular system updates and ongoing optimisation
- Training programmes
Industry Specific Questions
We provide regulated financial companies with:
- MiFID II compliant call recording
- Recording of internal calls
- Transaction verification
- 7 years (or more) call storage
- Highly secure encryption
- Audit trail maintenance
- Mobile phone recording with roaming controls
Our contact centre solutions include:
- Real-time agent assistance
- Quality monitoring
- Performance analytics
- Training identification
- Customer journey mapping
- Speech analytics
- Automatic transcription
- Email alerts to identify key agent/customer moments
