Call Recording, Call Management,    Speech Analytics, Transcription

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Transform your business with affordable Call Recording and Speech Analytics.

Vidicode has supplied innovative, affordable call recording and voice technology solutions worldwide for over 30 years.

We design, develop, and manufacture call recording solutions with our IT, telecoms and OEM partners and their customers to meet daily business challenges, improve performance and exceed customer expectations.

In an increasingly regulated world, our systems prove “who said what”, solve critical PCI DSS, FCA, and GDPR compliance requirements and improve the customer experience for small, medium and large companies.

Review the standard choices below or go to ‘Our Solutions’ in the menu 

Apresa-Call Recording for all business types

Discover Apresa: a flexible and secure call recording system for all types of business.

Providing a global overview of customer-facing activities, it seamlessly integrates call and screen recording and offers standard features to ensure PCI DSS, MiFID I & II, Dodd-Frank, and GDPR compliance.

With options including Live Wall Board, Quality Management, Speech Analytics AI and Mobile Phone recording, Apresa is compatible with all types of on-premises or cloud-based phone systems.

‘Driving Behavioural Change’, our short presentation.

Case Studies

Secure Call Recording for a Travel Broker<br> Travel Up Case Study

Since its inception in 2004, TravelUp has aimed to make worldwide travel effortless for its customers. With so many options for a customer, its bespoke deal finder technology searches masses of different suppliers simultaneously. It quickly returns all the best available deals for flights, hotels or full... Full Case Study

Customer Research Programme Call Recording <br> TLF Case Study

Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Full Case Study

Call Recording Case Study for a Lone Worker Company <br> Solo Protect

Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Full Case Study

PCI DSS Compliance for Motor Dealerships <br> Budgen Motors

As one of Shropshire’s biggest and longest established Motor Dealerships Budgen Motors prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today. Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late... Full Case Study

Maintaining High Customer Experience Standards with Call Recording <br> MSL Motor Group

MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today. The O’Flaherty family have a long history in the Irish motor industry and have... Full Case Study

FCA Compliant Call Recording for Private Medical Insurance Broker <br> Right to Health

When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart. Right to Health, founded in 2001, specialise in finding... Full Case Study

FCA Regulatory Compliant Call Recording <br> DF Markets

DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Full Case Study

Compliant Call Recording for TV Shopping Channel <br> JML

Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Full Case Study

FCA Compliant Call Recording: Asset Management <br> Albemarie

The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Full Case Study