Call Recording, Call Management, Speech Analytics, Transcription

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Transform your business with affordable Call Recording and Speech Analytics.

Vidicode has supplied innovative, affordable call recording and voice technology solutions worldwide for over 30 years.

We design and develop feature-rich call recording and voice technology solutions to meet our customers’ daily business challenges, improve performance, eliminate outdated manual procedures and uphold critical PCI DSS, FCA, and GDPR compliance requirements for small, medium and large companies.

This starts with understanding your unique business requirements, including any transition from the PSTN to the digital network, requirements for flexible SIP lines and provisioning of cloud-based telephony, including Microsoft Teams, 3CX and more.

Review the standard choices below or go to 'Our Solutions' in the menu

Apresa-Call Recording for all business types

Apresa - Call recording for all business types

Discover Apresa: a flexible and compliant call recording system for all types of businesses encompassing analogue, ISDN 2, ISDN 30, radio or VoIP lines and extensions.

Providing a global overview of customer-facing activities, it seamlessly integrates call and screen recording and offers standard features to ensure PCI DSS, MiFID I & II, Dodd-Frank, and GDPR compliance.

With options including Live Wall Board, Quality Management, Speech Analytics AI and Mobile Phone recording, Apresa is compatible with all types of on-premises or cloud-based phone systems.

Frequently Asked Questions 

Call Recording Solutions 

Looking for a reliable way to record business calls? Our call recording systems capture every conversation with crystal clear quality while maintaining compliance with industry regulations. Whether you need to record calls for training, quality assurance, or regulatory requirements, our solutions adapt to your specific needs. 

Speech Analytics and AI 

Wondering how to get more insights from your customer conversations? VoiceCrunch AI transforms your call recordings into actionable intelligence. It automatically analyses customer sentiment, identifies compliance risks, and highlights training opportunities. 

General Questions

A: Getting started with call recording is straightforward. We begin with a needs assessment to understand your requirements, then recommend the right solution. Implementation depends on the type of solution you choose.

 

A: Our systems can record: 

  • Internal office calls 
  • External customer calls 
  • Mobile calls, including SMS 
  • Video calls (Teams) 
  • Screen interactions 
  • Traditional landline calls, including ISDN 

 

A: All inbound and outbound calls are recorded automatically unless pre-set according to your rules 

 

A: Our Apresa system captures audio and screen activity simultaneously. 

 

A: Our call recording solutions are tailored to your business size and needs. Pricing typically depends on: 

  • Number of users/lines needed 
  • Storage requirements 
  • Features required (basic recording vs. advanced analytics) 
  • Implementation complexity-on site, cloud, hosted? 

 

A: Yes, you can use our mobile e-sim which records calls and limits usage using pre determined rules 

 

A: We supply Microsoft Teams and 3CX telephony integrated with call recording 

Contact us for a customised quote based on your specific requirements. 

 

Technical Questions

A: All calls are stored on secure servers (cloud or on premise) 

  • Protected with access controls 
  • Backed up automatically 
  • Retained according to your policy settings 
  • Encrypted using military grade encryption 

 

A: Yes, our solutions integrate with: 

  • Phone systems (Teams, Cisco, Avaya, 3CX, Wildix NEC, Unify, Mitel, etc.) 
  • Quality management platforms 
  • Business intelligence tools 
  • Custom applications via API 

 

Compliance Questions 

A: Our solutions support compliance with: 

  • MiFID II requirements for financial services 
  • GDPR data protection standards 
  • FCA recording regulations 
  • Industry specific standards e.g. NHS SSP approved 

 

A: Our system provides: 

  • Stop recording, delete calls, or never record again on customer request to comply with GDPR  
  • Options to pause/resume recording e.g. during credit/debit card payment calls 
  • Flexible recording policies with consent management 

 

Speech Analytics Questions 

A: VoiceCrunch AI provides: 

  • Customer sentiment analysis 
  • Compliance risk detection 
  • Transcription from audio to text  
  • Translation for multiple accents and dialects 
  • Trend identification 
  • Competitive intelligence 
  • Script adherence monitoring 

 

A: Our VoiceCrunch AI speech analytics solution achieves: 

  • 95%+ accuracy in clear audio environments 

 

Implementation Questions 

A: Implementation times depend on the product or solution chosen 

  • Single desk call recording software and products are self-install 
  • Small multi-channel recording systems can be installed by a PC literate or competent IT person 
  • Full enterprise recording solutions are usually installed in 1-2 days 
  • Speech analytics integration usually takes 1-2 days 
  • Custom integration depends on requirements 

 

A: Our support includes: 

  • Dedicated account management 
  • Optional 24/7 technical assistance 
  • Regular system updates and ongoing optimisation 
  • Training programs 

 

Industry Specific Questions

A: We provide regulated financial companies with: 

  • Recording of internal calls 
  • Transaction verification 
  • 7 years (or more) call storage 
  • Highly secure encryption 
  • Audit trail maintenance 
  • Mobile phone recording with roaming controls 

 

A: Our contact centre solutions include: 

  • Realtime agent assistance 
  • Quality monitoring 
  • Performance analytics 
  • Training identification 
  • Customer journey mapping 
  • Speech analytics 
  • Automatic transcription 
  • E-mail alerts to identify key agent/customer moments 

 

Best Practices and Tips 

How do I get started with call recording or speech analytics? 

  1. Assess your needs (compliance, quality, training)
  2. Determine your budget
  3. Consult all stakeholders
  4. Identify your existing telecoms solutions (phone system, line type etc.)
  5. Visit our shop to buy simple solutions, contact us for a FREE consultation by calling 0203 4881498, enquire here, or web chat with a live person

Case Studies

Travel Up

Since its inception in 2004, TravelUp has aimed to make worldwide travel effortless for its customers. With so many options for a customer, its bespoke deal finder technology searches masses of different suppliers simultaneously. It quickly returns all the best available deals for flights, hotels or full... Review Case Study

Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Review Case Study

SoloProtect

Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Review Case Study

As one of Shropshire’s biggest and longest established Motor Dealerships Budgen Motors prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today. Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late... Review Case Study

MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today. The O’Flaherty family have a long history in the Irish motor industry and have... Review Case Study

When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart. Right to Health, founded in 2001, specialise in finding... Review Case Study

DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Review Case Study

Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Review Case Study

The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Review Case Study