Vidicode UK's Apresa: FCA Call Recording Compliance Solution
Complete Audit Trail System for Financial Services Compliance
Vidicode UK’s Apresa call recording system provides the robust audit trail solution that FCA-regulated firms require, featuring:
✓ Comprehensive audit trail with timestamps, IP tracking, and user identification
✓ Dual tracking systems with both file-based and database audit capabilities
✓ Complete action logging for authentication, call recording access, and system maintenance
✓ Enhanced security with fingerprinting, encryption, and authenticated access controls
✓ Flexible deployment options for hosted, hybrid, or on-site PSTN, ISDN and SIP implementations
BOOK A DEMO or call 0203 4881498 for a FREE FCA Compliance check to ensure your organisation meets all FCA requirements.
Who Must Comply with FCA Regulations to Record Telephone Calls
Under MiFID II and FCA regulations, call recording requirements apply to:
- Investment Banks and Financial Institutions
- Independent Financial Advisors (IFAs) (included since 2016)
- Fund and Asset Managers
- Trading Exchanges and Platforms
- Pension Fund Administrators
- Traders, Brokers, and Investors
- Claims Management Companies (since 2019)
- All firms dealing in fixed-income, equities, futures, and derivatives
- Article 3 firms, including boutique corporate broking firms
Key Regulations Driving Compliance Requirements
MiFID I (2007) and MiFID II (2014)
The Markets in Financial Instruments Directive established:
- Mandatory transparency for all trades
- 5-year data retention requirements
- Comprehensive call recording of all communication channels
- Rules to prevent financial market abuse
Recent FCA Extensions
- 2016: Extended to Independent Financial Advisors
- 2019: Regulated Claims Management Companies
- 2021: Addressed misconduct risks in remote work due to the Pandemic
- 2023: Introduced and extended Consumer Duty protection
How Apresa Call Recorder Delivers Complete FCA Compliance
The Apresa system meticulously records:
✓ Precise timestamps for all system activities
✓ IP address tracking for web interface access
✓ User identification for complete accountability
✓ Detailed action descriptions for full context
Dual Audit Trail Systems
File-based audit trail:
✓ User-specific downloadable logs
✓ Individual accountability tracking
Database audit trail:
✓ Searchable by date/time range
✓ Filterable by user or description text
Comprehensive Security Features
✓ Fingerprinting & encryption for tamper-proof records
✓ Authenticated & restrictive user access
✓ Unlimited retention capabilities
✓ Screen recording for complete activity capture
✓ Speech Analytics with transcription from audio to text. Go to VoiceCrunch AI
✓ Secure mobile phone call recording
Why Robust Audit Trails Are Mandatory
FCA regulations mandate comprehensive audit trails to:
- Prevent market abuse through transparent record-keeping
- Resolve customer disputes with verifiable evidence
- Demonstrate “best execution” of client orders
- Support the FCA principle: “If it is not recorded, it did not happen.”
- Address the Financial Ombudsman finding that most investment complaints involve “conversations when investments are sold.”
Business Benefits Beyond Compliance
✓ Call Recording provides definitive evidence for dispute resolution
✓ Transaction verification for verbal agreements
✓ Streamlined regulatory inspections
✓ Enhanced data protection
✓ Improved staff training capabilities
For financial institutions, Apresa’s level of detailed audit capability is not just a technical feature but a critical compliance asset that helps protect against regulatory penalties while supporting best practices in data governance.
BOOK an FCA compliant call recording DEMO Now
Useful FCA and Regulatory links:
2025 FCA Recording telephone conversations and electronic communications
2024 Digital Operational Resilience Act (DORA)
2024 Consumer Duty Speech by FCA Director
2024 Call recording evidence used by Financial Ombudsman
2019 Claims Management Companies
2016 Advisers to record telephone calls under FCA Mifid rules
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