First reported on August 13th 2024
The telecom landscape is rapidly evolving, with many phone system (PABX) manufacturers including NEC exiting the UK market. NEC business phone systems offered unique communications solution’s for many telecoms resellers and businesses particularly when integrated with the NEC MyCalls call recording platform. NEC’s exit has left hundreds of organisations wondering about the future of their communication infrastructure and, critically, their call recording capabilities.
STOP PRESS: Critical Information for NEC MyCalls Users
If your organisation currently relies on NEC’s MyCalls call recording system, you may have already discovered that NEC no longer provides support for this crucial business tool. This lack of support creates immediate operational risks and compliance concerns for businesses that depend on reliable call recording.
Vidicode UK: Your NEC MyCalls Lifeline
As well as supporting Sense, the core technology that made MyCalls effective for hundreds of UK businesses, Vidicode UK offers comprehensive solutions to protect your call recording investment:
- Complete Data Liberation and Enhancement Export your existing NEC MyCalls recordings in open .wav format, making them accessible for advanced analysis. This opens the door to transforming your historical call data with VoiceCrunch AI, our industry-leading speech analytics and transcription technology that can:
- Convert recordings to searchable text transcripts
- Analyse customer sentiment and conversation quality
- Identify compliance issues and training opportunities
- Extract business intelligence from past interactions
- Seamless Migration to a Modern Platform Transfer your MyCalls recordings directly into Vidicode UK’s Apresa call recording system, instantly upgrading to a comprehensive business technology solution with:
- Advanced search and retrieval capabilities
- Pause recording for PCI compliance as standard
- Enhanced security and compliance features
- Integration with leading business applications
- Hardware Upgrade Path Transform your existing Sense hardware unit with our modern web-based software interface, providing:
- Immediate continuity for your current operations
- Enhanced functionality including internal extension recording
- Bridge solution for analogue and ISDN lines until the 2027 all-IP transition
- Cost-effective way to extend your system’s operational life
Book a Free Consultation
Supporting NEC Customers: A Comprehensive Approach
For Current NEC MyCalls Users:
- Immediate Support: We can assess your current Sense hardware and MyCalls software and provide upgrade options
- Seamless Transition: Minimal disruption to your existing recording operations
- Enhanced Features: Access to capabilities that weren’t available in the original MyCalls system
- Ongoing Support: Professional technical support and maintenance services
Migration Path Options:
- Upgrade in Place: Transform your existing system with modern software
- Hybrid Approach: Gradually transition to IP while maintaining current capabilities
- Full Migration: Move to our comprehensive Apresa platform when ready
Preparing for the All-IP Future
As the 2027 deadline approaches, businesses must prepare for the inevitable transition to an all-IP network. Vidicode UK is here to support this journey, offering solutions that bridge the gap between traditional systems and future technologies. We understand the challenges facing former NEC customers and have developed specialised support services:
Taking Action: Your Next Steps
If you’re currently using NEC’s MyCalls system or any NEC premises-based phone equipment, don’t wait for system failures or compliance issues to force your hand. Here’s what you should do:
Immediate Actions:
- System Assessment: Contact us for a comprehensive evaluation of your current setup
- Backup Planning: Check that your existing recordings have the required meta-data
- Upgrade Timeline: Develop a realistic migration schedule
- Budget Planning: Understand the investment required for system enhancement
Getting Started:
- We offer no-obligation assessments of your current system. Book a Free Consultation
- See the options in action. Book a Demonstration
Don’t let NEC’s market exit leave your business vulnerable. Our team of experts is ready to help you understand your options, plan your transition, and implement solutions that will serve your organization for years to come.
Get in touch to learn how we can help your organisation stay ahead in the evolving telecom landscape.
Call 0203 4881498 or Web Chat with a Live Team Member!