Introducing Apresa: Vidicode UK's Premier Enterprise Call Recording System
Vidicode UK’s Apresa provides a reliable, seamless call recording solution for businesses of all sizes. For a future-proof system that swiftly locates calls, minimises wasted time, lowers costs, and delivers a rapid return on investment, Apresa is your ideal choice.
Our intuitive web user interface puts you in control, enabling secure search and replay of recorded calls from any location. Dive into the exceptional features that position Apresa as the ultimate choice for security, PCI compliance, FCA adherence, customer service excellence and GDPR alignment.
Security First
Apresa boasts a secure web user interface enabling you to navigate and replay recorded calls confidently. The robust encryption and audit trails ensure compliance with FCA MiFID I and MiFID II regulations, providing you with a shield against potential risks.
FCA Compliance at Its Core
Apresa is designed with FCA compliance in mind. We seamlessly align with FCA regulations with secure, Triple Des Encrypted call recording, meticulous audit trails, and unlimited time storage. Trust Apresa to safeguard your communications and transactions.
GDPR Ready
Protecting customer data is paramount. Apresa helps you comply with the stringent Data Security Requirements of GDPR by allowing you to stop/start, delete, or never record again on customer request. Privacy matters and Apresa ensures that you remain in control.
PCI DSS Compliance Made Easy
Are you taking payment card transactions over the phone? Apresa’s FREE PCI DSS compliance feature automatically pauses call recording during these credit/debit card transactions, providing you and your customers with a seamless and secure experience.
Versatile Compatibility
Apresa adapts to your communication ecosystem effortlessly. Compatible with any phone system, including 3CX, WILDIX, SIP, and Microsoft Teams, and deployable in Azure, AWS, and VM at no extra cost, we offer flexibility without compromise.
Tailored Deployment Options
Collaborating with IT, Telecoms, and OEM partners, we create feature-rich call recording solutions tailored to end-user needs. Choose the deployment option that suits your needs – on-premises, hosted, or cloud. Apresa provides payment options that align with your business preferences and budget.
Explore our customer testimonials to witness the diverse businesses that have chosen us.
Enhanced Features for Added Value
Enjoy a range of features that elevate your experience with Apresa:
- Add notes and coloured markers to calls for quick identification
- Multi-level access for supervisors, groups, and users
- Free seating for optimal user flexibility
- Store on demand for both audio and screen recordings
- Access statistics for analysis in graph or .csv formats
- Robust encryption for enhanced security
- Automatic backup to NAS and routine system checks for peace of mind
Future-Ready Solutions
Apresa goes beyond the ordinary, offering more value and choices:
- FREE Screen Recording for a universal view of interactions
- FREE Open API for developers and OEM partners
- User-assignable search restrictions for tailored access
- Fingerprinting MD5 and SHA-1 for advanced security measures
Elevate Business Efficiency with Optional Apresa Features
- Evaluate performance by scoring calls against predetermined criteria—an excellent call and contact centre training tool.
- Access comprehensive call logging, statistics, and user-friendly wallboards to monitor company and employee activity with ease.
- Find key interactions rapidly with VoiceCrunch for comprehensive word and phrase spotting silence and tone detection and call transcription.
- Record mobile phone conversations, via your phone system or E-SIM using your mobile phone’s native dialler.
- Choose between RAID 1 or RAID 5 options for enhanced data security.
More Choice with Vidicode UK
Unlock Apresa’s potential for your unique needs! Whether you prefer a software-only setup configured by skilled IT professionals or a fully installed solution by Vidicode UK, we’ve got you covered.
Explore additional options, such as plug-and-play IP, BRI (ISDN2), PRI (ISDN30), and analogue and audio products.
for in-depth details or let us help you select the optimal solution tailored to your requirements by calling our friendly team on 0203 4881498
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