For a future-proof call recording solution that finds calls quickly, cuts wasted time, reduces costs and returns your investment rapidly, look no further than the Vidicode Apresa.
Apresa is a secure call recording system that helps customers comply with FCA, MiFID, and PCI regulations, improves customer service, resolves costly disputes, and boosts employee performance.
Why Apresa call recording offers you more?
Working closely with IT, Telecoms and OEM partners, we build call recording solutions packed with valuable features and often to the bespoke requirements of end-user customers. Take a look at our customer testimonials to see the variety of businesses that have chosen Vidicode UK Apresa.
We can do this because we own the design and manufacturing and love to exceed our customer’s expectations….with every system we install and support!
*You’re in control, with our secure web user interface enabling you to search and replay recorded calls anywhere
*Compliance with FCA MiFID I and MiFID II regulations with Apresa’s secure, encrypted call recording and audit trails
*Compatible with any phone system including 3CX,WILDIX, SIP, Microsoft Teams and in Azure, AWS and VM at no extra cost
*Installed on-premises, hosted, or cloud with payment options
*Add notes and coloured markers to each call to identify recordings quickly in the future
*Multi level access; supervisors, groups and users
*Free seating
*Store on demand (audio & screen)
*Statistics for analysis in graph or .csv
*Encryption
More value and choice with Apresa
*Apresa’s FREE Screen Recording gives you a universal view of all customer and employee interactions
*Apresa’s FREE PCI DSS compliance feature pauses call recording automatically when taking payment card transactions over the phone
*Comply with the Data Security Requirements of GDPR with stop and delete call recording on request
*FREE Open API for developers and OEM partners
*Automatic backup to NAS (Network Attached Storage) and automatic system check
*User assignable search restrictions
*Fingerprinting MD5, SHA-1
Call recording options for enhanced business performance
*Agent Evaluation, score calls based on pre-set criteria, ideal for call and contact centre training
*Call Statistics and Wallboards for easy viewing of the overall company and employee activity
*Word and phrase spotting with transcription to find interactions of interest, rapidly saving time and cutting costs
*Mobile phone recording, including E-SIM based secure recording using your mobile phone’s native dialler
*RAID 1 or RAID 5 option
*Redundant power supply