For a future-proof call recording solution that finds calls quickly, cuts wasted time, reduces costs and returns your investment rapidly, look no further than the Vidicode Apresa.
Apresa is a secure call recording system that helps customers comply with FCA, MiFID, and PCI regulations, improves customer service, resolves costly disputes, and boosts employee performance.
Why Apresa call recording offers you more?
Working closely with IT, Telecoms and OEM partners, we build call recording solutions packed with valuable features and often to the bespoke requirements of end-user customers. Take a look at our customer testimonials to see the variety of businesses that have chosen Vidicode UK Apresa.
We can do this because we own the design and manufacturing and love to exceed our customer’s expectations….with every system we install and support!
*You’re in control, with our secure web user interface enabling you to search and replay recorded calls anywhere
*Compliance with FCA MiFID I and MiFID II regulations with Apresa’s secure, encrypted call recording and audit trails
*Installed on-premises, hosted, or cloud with payment options
*Add notes and coloured markers to each call to identify recordings quickly in the future
*Multi level access; supervisors, groups and users
*Store on demand (audio & screen)
*Statistics for analysis in graph or .csv
More value and choice with Apresa
*Apresa’s FREE Screen Recording gives you a universal view of all customer and employee interactions
*Apresa’s FREE PCI DSS compliance feature pauses call recording automatically when taking payment card transactions over the phone
*Comply with the Data Security Requirements of GDPR with stop and delete call recording on request
*FREE Open API for developers and OEM partners
*Automatic backup to NAS (Network Attached Storage) and automatic system check
*User assignable search restrictions
*Fingerprinting MD5, SHA-1
Call recording options for enhanced business performance
*Agent Evaluation, score calls based on pre-set criteria, ideal for call and contact centre training
*Call Statistics and Wallboards for easy viewing of the overall company and employee activity
*Word and phrase spotting with transcription to find interactions of interest, rapidly saving time and cutting costs
*Mobile phone recording, including E-SIM based secure recording using your mobile phone’s native dialler
*RAID 1 or RAID 5 option
*Redundant power supply
Since its inception in 2004, TravelUp has aimed to make worldwide travel effortless for its customers. With so many options for a customer, its bespoke deal finder technology searches masses of different suppliers simultaneously. It quickly returns all the best available deals for flights, hotels or full... Read more
Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Read more
Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Read more
As one of Shropshire’s biggest and longest established Motor Dealerships Budgen prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today. Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late Robin... Read more
MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today. The O’Flaherty family have a long history in the Irish motor industry and have... Read more
When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart. Right to Health, founded in 2001, specialise in finding... Read more
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Read more
Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Read more
The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Read more