The October 2025 Challenge for Call Recording Infrastructure As we approach October 14, 2025, businesses across the UK face a critical decision point. Microsoft’s end-of-support announcement for Windows 10 isn’t just another routine upgrade cycle—it’s a watershed moment that will significantly impact how organisations manage their call recording infrastructure. For companies operating on premises, call […]
Read moreCall recording systems have become indispensable for businesses operating in regulated industries, particularly those overseen by the Financial Conduct Authority (FCA), Payment Card Industry (PCI), and Data Protection regulations. The regulatory landscape demands not just the ability to record calls, but to maintain detailed, tamper-proof audit trails that can withstand scrutiny for years to come. […]
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First reported on August 13th 2024 The telecom landscape is rapidly evolving, with many phone system (PABX) manufacturers including NEC exiting the UK market. NEC business phone systems offered unique communications solution’s for many telecoms resellers and businesses particularly when integrated with the NEC MyCalls call recording platform. NEC’s exit has left hundreds of organisations […]
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The UK government’s recent announcement that NHS England will be abolished to “cut bureaucracy” has sent ripples through the healthcare sector. With approximately 9,000 administrative roles being eliminated across NHS England and the Department of Health and Social Care—roughly half of all positions at these organisations—healthcare providers are facing a critical question: How will essential […]
Read moreJanuary 2025: BT Openreach has announced a significant expansion of the new all-IP telephone network adding 163 new exchange locations where copper-based phone and broadband will no longer be sold. This latest development affects nearly one million additional premises, bringing the total number to approximately seven million. Digital Transformation Raises Concerns for Elderly Population This […]
Read moreThe Digital Operational Resilience Act (DORA) is a new European framework that focuses on embedding a more robust and resilient approach to delivering digital capabilities for financial entities.” DORA doesn’t directly apply to UK companies. However, many UK financial firms need to comply with DORA if they: Operate in the EU market Are […]
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Vidicode UK is now an approved supplier on the UK’s Number One government & public sector news alerting service WiredGov. WiredGov is the leading official news and information distribution service to the entire UK Government and wider Public Sector, delivered in collaboration with COI’s Newswire Distribution Service (NDS) since 2001 The official broadcast channel for […]
Read moreIn today’s fast-paced, data-driven world, call recording is no longer just a compliance tool—it’s a vital element for ensuring security, operational efficiency, and transparency. Call recording is essential whether in the finance sector, where traders need comprehensive, reliable recordings of every transaction or in the critical realm of offshore and air traffic control, where crystal-clear […]
Read moreThe telecom landscape is rapidly evolving, and with NEC’s recent announcement of its exit from premises-based phone systems, many businesses find themselves at a crossroads. As we advance toward an all-IP telecoms network in 2027, it’s increasingly clear that numerous organisations still rely on traditional analogue and ISDN solutions. Despite being phased out, these systems […]
Read moreVoIP (Voice over Internet Protocol) is one of the cornerstones of any Unified Communications system (UC), enabling contact through audio, video, or text. VoIP works by converting your voice from audio signals into digital data transmitted rapidly to another user or group of users via ethernet or Wi-Fi over a Broadband connection. VoIP is not […]
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