Apresa: MiFIDII Call Recording

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Record Calls For Regulatory Purposes

Financial Ombudsman Service information has shown the majority of complaints about investments center on the conversations when investments are sold.”

“firms are required to record telephone conversations and electronic communications that relate to “the reception, transmission, and execution of orders, or dealing on own account”

Source: https://www.moneymarketing.co.uk/fca-asks-advisers-record-telephone-calls

Summary of MiFID II

  •  MiFID II deadline was delayed from Jan 2017 to Jan 2018
  •  5 years data retention period
  • Applies to “article 3 firms” including IFA’s and boutique corporate broking firm
  • All regulated firms including those giving advice to record calls and electronic communications
  • Communication covers email, mobile, and landline calls etc.
  • Recording is seen as a necessity for detecting market abuse & protecting customers
    Apresa Helps You Achieve Compliance
  • Fingerprinting & Encryption
  • Audit Trail
  • Authenticated & restrictive user access
  • PCI DSS compliance
  • Mobile recording (SIM-based mobile recording coming Q1 2022)
  • Screen recording

Apresa Features include:

  • Multi-level access; engineers, managers, supervisors, groups, and users
  • Free seating
  • Screen recording
  • Store on demand (audio & screen)
  • PCI-DSS compliance
  • Call commenting
  • Statistics for analysis in graph or .csv
  • Quick and easy search interface
  • User-assignable search restrictions
  • Fingerprinting MD5, SHA-1
  • Encryption
  • Automatic backup to NAS
  • Automatic system check
  • Records SIP/VoIP, ISDN II, E1/T1, TDM, Analogue and radio communication
    Optional
  • Agent Evaluation Module
  • Raid 1 or Raid 5 option
  • Redundant power supply
  • Software Assurance available 

Our Apresa call recording solution ensures that PCI DSS, FCA, and MiFID II compliance does not have to be time-consuming or expensive.

Apresa is simple to use and easy to implement. Apresa is also compatible with hosted SIP or onsite PBX voice solutions making it the ideal solution for any environment.”

Further information on MiFID II and FCA regulations can be found here:

www.fsa.gov.uk/pubs/policy/ps08_01.pdf
www.fsa.gov.uk/pubs/policy/ps10_17.pdf
www.fca.org.uk/publication/consultation/cp16-19.pdf
www.fca.org.uk/markets/mifid-ii
www.fca.org.uk/publication/documents/mifid-ii-application-notification-guide.pdf

Clients we work with