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Latest Call Recording and Speech Analytics AI News

Stay informed with the most recent developments in call recording and speech analytics AI technology. We provide up-to-date news, insights, and trends in the field, ensuring you stay ahead and understand how AI is revolutionising call management, compliance and analysis. Our comprehensive coverage keeps you in the loop with the latest advancements and innovations.

 

Latest Articles

UK PSTN Copper Network Switch-Off Delayed Until January 31st, 2027

In a significant development for the UK’s telecommunications landscape, the planned switch-off of the Public Switched Telephone Network (PSTN) copper network will be delayed until January 31st, 2027. This move responds to various technical challenges and feedback from the general public.  Understanding the PSTN Switch-Off  The PSTN has been the backbone of the UK’s telecommunications […]

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Vidicode UK Partnership & Prosperity Programme for Telecoms & IT Resellers

Unlock Success: Join Vidicode UK’s Partnership Programme for Telecoms & IT Resellers Join forces with a trusted telecom and IT solutions leader. Discover unparalleled call recording and speech analytics opportunities with Vidicode UK’s Partnership and Prosperity Programme, tailored exclusively for telecoms and IT resellers to gain access to cutting-edge technologies, extensive support, and lucrative incentives. […]

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Recording SIPREC / Other IP Sources With Apresa

The Apresa call recording system is fast becoming one of the most trusted and cost-effective mid to enterprise call recording solutions on the market for both hosted OEM SIP carriers and reseller partners looking for a trusted and reliable platform for their clients. Apresa offers a wide range of benefits from free screen recording and […]

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ICO and GDPR Call Recording Compliance

The old Data Protection Act was replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO). Companies will have to decide and justify which of these bases […]

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More Reasons To Record Financial Advisor Calls

3 more reasons why Financial Advisors should be recording telephone calls As someone involved in the call recording industry for many years, I find it difficult to believe that the Insurance Ombudsman stressed the importance of firms recording critical telephone transactions some 15 years ago. Back in 2002 after numerous complaints, the Ombudsman stated ‘It […]

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The ICO, Data Protection & GDPR

6 New Rules to check before recording your customers’ phone calls The old Data Protection Act will be replaced on 25th May 2018 with new regulation called General Data Protection Regulation or GDPR for short. This will not be affected by the UK leaving the EU. Whilst many companies will be concentrating (hopefully) on other […]

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Call Recorder VoIP Official Introduction

Vidicode proudly presents the latest addition to the Call Recorder portfolio. This newly developed solution fits perfectly into our range of call recording solutions for small or medium-sized businesses or small teams within larger organisations.    The VoIP Call Recorder software automatically records your calls in the background without being active on the screen. When you want […]

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