Compliant Mobile Phone Call Recording
International Roaming with Simplified Billing

Mobile Phone Call Recording and Managing Roaming Costs

As international remote work becomes more prevalent, it is paramount to understand and control roaming costs, particularly in non-EU destinations.  

The looming threat of substantial mobile phone expenses arises from foreign carriers’ frequent lack of disclosure regarding roaming rates. This omission can lead to staggering bills, sometimes revealed only up to 48 hours after usage.

“Vidicode UK helps protect your business from bill shock when roaming,” Everton Stuart, MD. 

Vidicode UK’s eSIM Mobile Phone Recording and Billing Platform empowers users or their chosen telecoms/IT suppliers to toggle data roaming, SMS, and voice services on or off as needed. 

We can create bespoke roaming plans tailored to individual customer requirements. These customised packages include bundled offerings of data, voice, and messaging services at discounted rates, streamlining roaming costs for businesses and replacing the complexities of localised SIM cards. 

This entails setting up data usage thresholds, alerts, and caps to ensure employees meet their allocated quotas. We provide businesses with real-time monitoring tools and reporting systems to track and manage their roaming expenses effectively. 

Call 0203 4881498 for a free mobile roaming consultation or Enquire Here

Vidicode UK Apresa mobile phone call recording via eSIM

An eSIM is a modern digital version of a plastic SIM card. Unlike physical SIM cards, eSIMs are virtual, which means they will not be lost in the post and are free from physical damage. The Vidicode UK eSIM lets us rapidly set up your mobile recording for automatic text and call recording on a company mobile phone.

eSIMs are widely supported in smartphones, allowing multiple SIM profiles on one device and making it unnecessary for employees to carry two phones. Businesses can add a business eSIM to employees’ phones, creating a separate line from their personal one.

eSIM Mobile Voice Recording Features:

• Uses your phone’s native dialler
• Automatic recording of all calls made and received
• No requirement to change your existing UK mobile phone number
• Uses the Vidicode UK Mobile eSIM* and competitive call rates
• It avoids downloading and installing Applications (Apps) of unknown origin
• Lower set-up charges than other network-based mobile recording options

*A change of mobile network is required

Why we don’t recommend a mobile telephone call recorder app

Call recorder software for iPhone or Android might be cheap and even free, but this type of app may not provide the security required for compliance and will require vast amounts of storage space on your phone!

• Apps can be of dubious origin and, therefore, not secure
• An app may not automatically back up essential recordings
• Security and encryption costs are extra if such features are available
• Apps often include advertisements
• No automatic backups to secure locations
• Call recorder software for Android and iPhone will not record VoIP calls with some apps

Vidicode Apresa Cloud/UC-based call recording

Since 2020 the work location of your employees may have changed due to the rapid growth in home and hybrid working. Calls once recorded automatically via the office phone system telephone lines into an on-premises system, may no longer be captured.

Hosted phone systems and UC (Unified Communications) offer a versatile and cost-effective solution for companies to enable their employees to use any device from anywhere to collaborate with colleagues and work with customers.

A cloud-based call recorder enables workers to use their existing desktop IP phone numbers to make and receive calls via a UC app on their mobile or laptop and work compliantly from any location.

There are limitations, though, as a VoIP solution using fixed-line networks is unsuitable for SMS capture. When calling from a mobile phone, employees must use the UC app to record calls.

This option is ideal for firms who require a robust, flexible, and easily scalable way to comply with FCA or other regulations when employees work remotely…as long as users do not require SMS messaging to be recorded.

What are the essential features of a compliant call recording system?

• Secure, password protected, encryption, multi-factor authentication and SHA2 fingerprinting
• Easy search and retrieval using several criteria (optional word spotting & transcription)
• Full audit trails
• Accessible storage for as long as you are a customer
• Alerts to show if you have surpassed normal patterns/costs

How mobile phone recording helps protect consumers in FCA regulated firms  

In the financial sector recording telephone calls, including mobile phone calls and WhatsApp calls helps protect consumers against market abuse, aggressive sales and marketing calls, and helps resolve complaints enabling a more stable and transparent industry.   

Our eSIM based call recording solution is ideal as its compatible with all phone types and operating systems. Our mobile offering can be integrated with traditional IP, 3CX or Microsoft Teams deployments, making it the ideal one stop recording solution.   

Alternatively, we can record via cloud VoIP systems and recorded Microsoft Teams deployments which, unlike traditional SIM and network-based mobile recording solutions, do not rely on CAMEL (Customised Applications for Mobile Networks Enhanced Logic) network availability when users are roaming abroad. 

Why call recording matters in the financial sector…a brief history?

Many of our customers work in the Financial Services sector. As their work becomes more remote or hybrid, we understand the need for secure and flexible ways to record their business conversations to remain compliant with the 2011 FSA Policy, MiFID II (2018), CMC (2019) and many other UK regulatory bodies, including FINRA and internationally with CFTC, SEC and Dodd-Frank.

The Financial Conduct Authority (FCA) regulations MiFID I and MiFID II require those dealing in stocks, shares and derivatives and our customers like DF Markets to record their calls. IFA’s (Independent Financial Advisors) are regulated to record all their transactions, including those taken by phone.

Whilst there may be exceptions for IFA’s, the fact that they need to keep comprehensive notes for five to seven years suggests that recording their calls is a less time-consuming option. In 2019 regulation extended to Claims Management Companies to record sales calls even if they don’t enter into a contract with the customer and keep a record of those recordings for at least 12 months.

Compliance with FCA regulations and the requirements for best practice by the Law Society, the Financial Ombudsman and the Medical Protection Society results in many firms, including our customers in motor car dealerships and health insurance firms, being required to record their calls.

Does call recording affect data protection?

FCA rules have the status of ‘legal obligations’ under GDPR therefore the ICO (Information Commissioner’s Office) consider that call recording is consistent with the GDPR requirements.

Links to important FCA information 

FCA Fines for Noncompliance

FINRA Guidance for the financial sector

Claims Management Companies FCA Regulation

FCA Recording Phone Conversations

FCA bans cold calls for funeral plans 

Download Mobile Call Recording Brochure