How Vidicode UK records Microsoft Teams calls securely for FCA compliance
Explore Vidicode UK’s Teams Call Recording solution to optimise your communication workflow and bolster compliance and security measures.
More and more companies are utilising the power of Microsoft Office 365 to encourage teamwork, simplify workflow, collaborate, meet, and call all in one place via Microsoft Teams. How you utilise Teams, be it your go-to communications solution or internal support platform Vidicode UK can capture all interactions, including screen activity as standard and webcam activity as an option.
Microsoft Teams call recording in call and contact centres
Recording Teams calls in the contact centre without security and audit safeguards may leave you vulnerable to expensive disputes and lost customer information.
We simultaneously capture your agent’s screen and every leg of the customer call. We can even record webcam activity to provide a complete agent/customer interaction record.
Options for our call recording system include Live Wall Board, Quality Management, and Speech Analytics with word/phrase spotting and transcription, offering a single, powerful solution that captures interactions securely. For those calls involving debit/credit card payment details, it’s also fully PCI-DSS compliant.
What should FCA and PCI-DSS regulated companies avoid when recording Teams calls?
Recording Teams calls is easy, but in regulated firms, if not done correctly may run the risk of breaking compliance rules and being fined.
FCA regulated companies should avoid:
- Saving Teams recordings to local laptops and PCs due to a lack of secure storage.
- Storing Teams recordings in local folders without sophisticated protection, including encryption and fingerprinting.
- Saving Teams call recordings locally without a historical audit trail.
It’s all about reducing the risk for FCA regulated firms!
For compliance, every interaction related to a financial transaction should be captured, tagged, and linked in a secure environment. It should be possible to monitor interactions in real-time to enforce good practice and to identify indications of customer vulnerability.
How Vidicode UKs end to end call recording boosts Microsoft Teams compliance
- SHA-2 cryptographic security (512-bit)
- Secure 256 Bit AES call encryption
- Centralised storage & audit trails
- Optional 2-Factor Authentication
- Automatic backup of calls
- Live Call Monitoring
- PCI-DSS compliance (if required)
- Optional Video (webcam) and or Screen Recording
- Compliance Analytics
- Optional Quality Management
- Optional Speech Analytics
- Tags all legs of each call
All internal and external Teams voice and video calls can be stored on your premises, in your cloud or Vidicode’s secure private cloud. So whatever platform you are using now or in the future, your calls are safely recorded and stored with Vidicode UK.
If you would like Vidicode UK to help you drive compliance and business efficiencies and improve value by understanding the entire customer journey and the performance of your agents then please book a free discovery call on 0203 4881498.
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