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How SoloProtect delivers customised emergency call recording solutions to protect thousands of lone workers across the world
Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution used by thousands of people across the world.
Working with public, private, and charity sector organisations that employ members of staff who work alone, are community-based, or are required to visit people’s homes or remote locations, SoloProtect customers benefit from a safer and happier workforce, improved compliance, reduced insurance premiums, minimised risk of legal repercussions following health and safety incidents, better staff retention, and much more.
The company is a proud supporter of Suzy Lamplugh Trust and makes a donation for every personal safety solution sold.
SoloProtect required a customised approach beyond standard blanket call recording. With lone workers visiting various premises, a more individualised solution was essential.
Workers can leave a check-in message via their lone worker device to specify details of their location and activity. If a worker requires emergency assistance (Red Alert), the device opens a call to the Monitoring Centre where trained operators listen to the incident, identify the location of the user, and quickly initiate a response.
Depending on the lone worker device and type of incident, a two-way conversation may be opened between the lone worker and an operative in the Monitoring Centre during the incident, requiring secure recording and storage of these critical communications.
Individual approach required rather than blanket recording of all communications
Critical incident recording with rapid operator response and location identification
Safe storage of sensitive emergency communications and check-in messages
Vidicode UK developed a bespoke call recording solution that integrates seamlessly with SoloProtect’s lone worker safety devices and Monitoring Centre operations.
The system provides selective recording capabilities, capturing check-in messages and emergency Red Alert incidents whilst maintaining high levels of security and enabling quick retrieval for training, compliance, and incident investigation purposes.
Six transformative advantages that enhanced SoloProtect's lone worker safety operations
Tailored solution for selective call recording based on individual lone worker requirements and incident types.
Complete recording of Red Alert emergency communications for investigation, training, and legal protection.
Safe, encrypted storage of check-in messages and emergency communications with robust access controls.
Quick access to specific incident recordings for immediate review and response coordination.
Recorded communications enable operator training and continuous improvement of emergency response procedures.
Comprehensive audit trail of emergency incidents and check-in communications for regulatory compliance and legal protection.
Our work with Solo Protect took us away from the usual requirement to blanket record all inbound and outbound calls and concentrate on call recording for individual lone workers. Enterprises in the lone worker industry swiftly realise their ROI by being able to analyse incidents and prove adherence to industry standards.
Our tailored solutions for comparable firms in the same industry can be complemented with cutting-edge speech analytics through our Voice Crunch AI feature, which identifies emotions, silences, words, and phrases in conversations. Additionally, we offer comprehensive functionalities such as recording of mobile phone conversations and SMS messages.
Join SoloProtect and hundreds of other businesses who trust Vidicode UK for bespoke, secure call recording solutions tailored to your specific operational requirements.