FCA Regulatory Compliant Call Recording
DF Markets
About DF Markets
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS).
DF Markets offers competitive trading conditions for a wide range of markets – from Forex, Gold and Silver, to Equities, Stock Indices, Futures and ETFs across a variety of asset classes. Clients can also benefit from professional trading resources such as, among others, economic calendar, live Forex quotes, educational articles and videos. DF Markets customer support is available by phone, email and live chat. FX, CFDs and Spread Bets are leveraged financial products which involve high risk.
The Challenge
We had investigated many solutions over the years and have spent many hours trying to make the solutions fit our regulatory & Treating Customers Fairly (TCF) needs. With our growth plans, MiFID, TCF and FCA regulations in mind, we were delighted to finally procure a robust solution that could be implemented quickly and with minimum disruption.
The Vidicode UK Experience
Vidicode UK proved to deliver on their promises for a high-quality solution, impeccable and efficient project implementation and reliable post-sale support.
The Solution
The Vidicode UK Apresa call recording system fulfilled all our requirements and enables us to be compliant with our regulatory bodies. The recordings are secure, encrypted fingerprinted, tamper-proof, and provides us with an audit trail to review who has accessed the platform.
Key Benefits of the Vidicode UK Apresa recording solution
1. User friendly user interface
2. FCA compliant recorder
3. Each user may have access to review their own calls with particular access privileges
4. Low costs
5. Audit trail for compliance checks
Editor’s Comments:
The requirement for call recording for companies trading high-risk equities, CFD and Spread Betting is clear; they must comply with the FCA’s MiFID and TFC regulations. Calls must be available for at least seven years in a secure environment with a robust audit trail, user authentication and an ability to find calls quickly for compliance. We were delighted to meet DF Markets requirements for a robust solution implemented quickly and without disruption.
Similar enterprises in the heavily regulated finance industry can boost compliance through AI-powered voice analytics, which enables more rapid retrieval of calls by detecting keywords, and phrases in conversations. Moreover, employees who use their mobile phones for trading with clients would benefit from our secure mobile phone recording solutions to help them stay compliant and avoid regulatory investigations and even fines!
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