About Right to Health

When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart.

Right to Health, founded in 2001, specialise in finding new private medical insurance policies and reviewing the current health and financial requirement of individual and corporate clients. Their work makes it imperative to prove impartiality, adhere to FCA regulations requiring evidential proof of transactions and should the case arise be able to find that proof quickly.

The Challenge

The Vidicode Apresa IP Recording System was chosen by Right to Health and Infinity Group for its ability to search for and find recorded calls rapidly, add notes to each call, email recordings and tag with relevant business information as well as storage for a number of years as required by the FCA. In addition, Infinity cited the skillset and knowledge of Everton Stuart and his support team as a major factor that impressed Right to Health.

Phil Jones COO of Infinity Group said, “We are happy with our choice and would always recommend the Vidicode Apresa call recording solution where possible. It’s a very flexible system with a multitude of features for MiFID, PCI and GDPR compliance as well as benefits for use in a training environment. It is good to know that our client feels the same way we do about Vidicode UK and the solution we provided”.

The Solution

Jonathan Carroll, Director at Right to Health backs this up, “We felt that our telephony needs weren’t being fully met with our previous provider and were delighted when we were pointed in the direction of Everton at Vidicode. The Vidicode Apresa recording system is far more comprehensive than anything we have used in the past and they have been incredibly helpful in custom-setting our portal to better meet our demands. We often use call recordings for training and compliance issues and Vidicode enables us to easily locate calls and make appropriate notes on relevant sections. Furthermore, Everton and his team are a pleasure to work with and readily available to support us on the very rare occasion that an issue does arise. We highly recommend the Vidicode system.”

Key Benefits of the Vidicode UK Apresa recording solution

Key Benefits of the Vidicode UK Apresa recording solution

1. Easy-to-use search and replay interface
2. Helps with compliance
3. High levels of security and encryption to meet data protection legislation
4. Cost-effective, flexible and future-proofed

Editor’s Note:

Our collaboration with telecoms reseller Infinity Group to supply Right to Health with call recording has been rewarding for all parties. Businesses in the health insurance sector benefit from call recording to prove compliance with regulatory bodies such as the FCA (Financial Conduct Authority) and to assist with training.

Our tailored solutions for comparable firms in the insurance industry can be boosted with advanced speech analytics through our Voice Crunch AI feature, which identifies emotions, words, and phrases in conversations.

Moreover, we provide comprehensive functionalities, including Call Statistics and Wallboards, Agent Evaluation and Call Scoring, and Screen Recording, for a global view of all advisor activity and a more comprehensive ability to prove best practices and adherence to regulations.