Original Equipment Manufacturer (OEM) is a term used to describe a company that produces products or components sold by another company under its brand name. This practice is prevalent in the technology industry, where phone systems or software companies use add on’s from other manufacturers to enhance their customer offerings.
For example, a PBX manufacturer with expertise in phone systems but not in call recording or call management can integrate these options using a company like Vidicode UK to supply the API and provide expertise during and after the integration process.
Using an OEM supplier enables companies to focus on their core competencies, offering them greater flexibility in their product offerings. By using an OEM supplier, companies can choose from a broader range of product features, allowing them to tailor their products to the specific needs of their customers. This can be especially valuable in markets where customer preferences constantly change, as businesses can quickly adjust their product offerings to keep up with changing trends.
Furthermore, by using an OEM, businesses can improve the quality of their products by taking advantage of the expertise and resources of the manufacturer. OEMs are typically experts in their field and have a wealth of knowledge and experience producing high-quality solutions. By using an OEM, businesses can benefit from this expertise, reduce the risk of product defects, and enhance their pre and post-sales support.
Vidicode UK integrates call recording via an open API with phone system suppliers like Mitel and other technology partners. We ensure compatibility with any hosted phone system, cloud or on-premises.
We continually seek new ways to boost our customer’s performance with affordable innovations like extension side 3CX call recording, Microsoft Teams recording and screen recording.
MiFIDII, GDPR and PCI DSS compatibility are standard features of our flagship Apresa call recording system without the complexities and costs associated with system upgrades on Windows platforms.
We go further with options for wall boards, agent evaluations, word spotting, and speech recognition to offer systems designed to meet and exceed your expectations!
For expert guidance on integrating your solution with Vidicode UK, please call Everton Stuart on 0208 4881498.
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