Welcome to Vidicode UK
Retell Ltd ceased trading in February 2022
Retell enjoyed success with their Sense and Sense Call Analyser call recording system offering a high level of support which Vidicode UK will continue. Former Retell and ASC call recording employees have joined forces with us to provide first-class support and innovative, cost-effective call recording solutions. Whilst we continue to support Retell Sense customers, we also offer compliant call recording solutions to ensure GDPR, FCA MiFID, PCI DSS, Dodd-Frank and other regulatory requirements are met.
Everything is great so far, I have shown the managers how to remotely access and export calls! So far, very cool! Thank you, and everyone for your help!
Paul Jackson – Digi Toolbox
Vidicode UK offers a range of options from a single desk to multiple sites. Our enterprise call recording system, Apresa, offers multiple user features as standard. These include integrated screen recording and pause record for charge card payments. Live wallboards, Agent Evaluation (scoring) and Speech Analysis are available as options. A high level of compatibility is assured with hosted on-site phone systems including Panasonic, Mitel, Unify, NEC and others as well as IP platforms, 3CX, Virtual, AWS, Teams and Azure environments. Our multitenancy features are ideal for OEM or resellers partners offering a SaaS solution to their clients.
Case Studies
Since its inception in 2004, TravelUp has aimed to make worldwide travel effortless for its customers. With so many options for a customer, its bespoke deal finder technology searches masses of different suppliers simultaneously. It quickly returns all the best available deals for flights, hotels or full... Full Case Study
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Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Full Case Study
Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Full Case Study
As one of Shropshire’s biggest and longest established Motor Dealerships Budgen Motors prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today.Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late... Full Case Study
MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today.The O’Flaherty family have a long history in the Irish motor industry and have... Full Case Study
When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart.Right to Health, founded in 2001, specialise in finding... Full Case Study
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Full Case Study
Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Full Case Study
The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Full Case Study