The Digital Operational Resilience Act (DORA) is a new European framework that focuses on embedding a more robust and resilient approach to delivering digital capabilities for financial entities.” DORA doesn’t directly apply to UK companies. However, many UK financial firms need to comply with DORA if they: Operate in the EU market Are […]
Read moreCategory: GDPR call recording
Vidicode UK Approved WiredGov Supplier
Vidicode UK is now an approved supplier on the UK’s Number One government & public sector news alerting service WiredGov. WiredGov is the leading official news and information distribution service to the entire UK Government and wider Public Sector, delivered in collaboration with COI’s Newswire Distribution Service (NDS) since 2001 The official broadcast channel for […]
Read moreNEC’s Exit from Premises-Based Phone Systems; How Vidicode can help.
The telecom landscape is rapidly evolving, and with NEC’s recent announcement of its exit from premises-based phone systems, many businesses find themselves at a crossroads. As we advance toward an all-IP telecoms network in 2027, it’s increasingly clear that numerous organisations still rely on traditional analogue and ISDN solutions. Despite being phased out, these systems […]
Read moreWhat is VoIP-Questions and Answers
VoIP (Voice over Internet Protocol) is one of the cornerstones of any Unified Communications system (UC), enabling contact through audio, video, or text. VoIP works by converting your voice from audio signals into digital data transmitted rapidly to another user or group of users via ethernet or Wi-Fi over a Broadband connection. VoIP is not […]
Read moreVidicode UK Partnership & Prosperity Programme for Telecoms & IT Resellers
Unlock Success: Join Vidicode UK’s Partnership Programme for Telecoms & IT Resellers Join forces with a trusted telecom and IT solutions leader. Discover unparalleled call recording and speech analytics opportunities with Vidicode UK’s Partnership and Prosperity Programme, tailored exclusively for telecoms and IT resellers to gain access to cutting-edge technologies, extensive support, and lucrative incentives. […]
Read moreRecording SIPREC / Other IP Sources With Apresa
The Apresa call recording system is fast becoming one of the most trusted and cost-effective mid to enterprise call recording solutions on the market for both hosted OEM SIP carriers and reseller partners looking for a trusted and reliable platform for their clients. Apresa offers a wide range of benefits from free screen recording and […]
Read moreRevolutionise Your Call Recording with Vidicode V-Tap Range
The V Tap call recording range is here, and it will revolutionise the way that SMB’s record their calls. The V Tap recorder is available in analogue, ISDN2 (Basic Rate), ISDN30 (Primary Rate) and VoIP variations enabling calls to be recorded without the need for a PC or server, by recording calls directly to its […]
Read moreICO and GDPR Call Recording Compliance
The old Data Protection Act was replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO). Companies will have to decide and justify which of these bases […]
Read moreThe ICO, Data Protection & GDPR
6 New Rules to check before recording your customers’ phone calls The old Data Protection Act will be replaced on 25th May 2018 with new regulation called General Data Protection Regulation or GDPR for short. This will not be affected by the UK leaving the EU. Whilst many companies will be concentrating (hopefully) on other […]
Read more