Call recording systems have become indispensable for businesses operating in regulated industries, particularly those overseen by the Financial Conduct Authority (FCA), Payment Card Industry (PCI), and Data Protection regulations. The regulatory landscape demands not just the ability to record calls, but to maintain detailed, tamper-proof audit trails that can withstand scrutiny for years to come. […]
Read moreLatest Call Recording and Speech Analytics AI News
Stay informed with the most recent developments in call recording and speech analytics AI technology. We provide up-to-date news, insights, and trends in the field, ensuring you stay ahead and understand how AI is revolutionising call management, compliance and analysis. Our comprehensive coverage keeps you in the loop with the latest advancements and innovations.
Latest Articles
NEC MyCalls Users: Call Recording After NEC’s UK Market Withdrawal
First reported on August 13th 2024 The telecom landscape is rapidly evolving, with many phone system (PABX) manufacturers including NEC exiting the UK market. NEC business phone systems offered unique communications solution’s for many telecoms resellers and businesses particularly when integrated with the NEC MyCalls call recording platform. NEC’s exit has left hundreds of organisations […]
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NHS Reforms and AI Transcription: Cutting Costs and Boosting Patient Care
The UK government’s recent announcement that NHS England will be abolished to “cut bureaucracy” has sent ripples through the healthcare sector. With approximately 9,000 administrative roles being eliminated across NHS England and the Department of Health and Social Care—roughly half of all positions at these organisations—healthcare providers are facing a critical question: How will essential […]
Read more7 Million UK Premises* Affected by Copper Network Phase-Out
January 2025: BT Openreach has announced a significant expansion of the new all-IP telephone network adding 163 new exchange locations where copper-based phone and broadband will no longer be sold. This latest development affects nearly one million additional premises, bringing the total number to approximately seven million. Digital Transformation Raises Concerns for Elderly Population This […]
Read moreVidicode UK’s DORA Compliance: Securing Financial Call Recording & Transcription Solutions
The Digital Operational Resilience Act (DORA) is a new European framework that focuses on embedding a more robust and resilient approach to delivering digital capabilities for financial entities.” DORA doesn’t directly apply to UK companies. However, many UK financial firms need to comply with DORA if they: Operate in the EU market Are […]
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Vidicode UK Approved WiredGov Supplier
Vidicode UK is now an approved supplier on the UK’s Number One government & public sector news alerting service WiredGov. WiredGov is the leading official news and information distribution service to the entire UK Government and wider Public Sector, delivered in collaboration with COI’s Newswire Distribution Service (NDS) since 2001 The official broadcast channel for […]
Read moreApresa – Air Traffic Control & Trader Turret Voice Call Recording
In today’s fast-paced, data-driven world, call recording is no longer just a compliance tool—it’s a vital element for ensuring security, operational efficiency, and transparency. Call recording is essential whether in the finance sector, where traders need comprehensive, reliable recordings of every transaction or in the critical realm of offshore and air traffic control, where crystal-clear […]
Read moreNEC’s Exit from Premises-Based Phone Systems; How Vidicode can help.
The telecom landscape is rapidly evolving, and with NEC’s recent announcement of its exit from premises-based phone systems, many businesses find themselves at a crossroads. As we advance toward an all-IP telecoms network in 2027, it’s increasingly clear that numerous organisations still rely on traditional analogue and ISDN solutions. Despite being phased out, these systems […]
Read moreWhat is VoIP-Questions and Answers
VoIP (Voice over Internet Protocol) is one of the cornerstones of any Unified Communications system (UC), enabling contact through audio, video, or text. VoIP works by converting your voice from audio signals into digital data transmitted rapidly to another user or group of users via ethernet or Wi-Fi over a Broadband connection. VoIP is not […]
Read moreUK PSTN Copper Network Switch-Off Delayed Until January 31st, 2027
In a significant development for the UK’s telecommunications landscape, the planned switch-off of the Public Switched Telephone Network (PSTN) copper network will be delayed until January 31st, 2027. This move responds to various technical challenges and feedback from the general public. LATEST UPDATE – June 2025 Government and Telecoms Finally Launch Public Awareness Campaign In […]
Read moreVidicode UK Partnership & Prosperity Programme for Telecoms & IT Resellers
Unlock Success: Join Vidicode UK’s Partnership Programme for Telecoms & IT Resellers Join forces with a trusted telecom and IT solutions leader. Discover unparalleled call recording and speech analytics opportunities with Vidicode UK’s Partnership and Prosperity Programme, tailored exclusively for telecoms and IT resellers to gain access to cutting-edge technologies, extensive support, and lucrative incentives. […]
Read moreHow will the 2025 telephone network switch off affect my call recording system?
The switch off of the Public Switched Telephone Network (PSTN) scheduled for 2025 in the UK will affect devices such as analogue and ISDN call recording systems as they will no longer be compatible with the new IP-based telephone systems. These devices require a specific type of connection to the PSTN system to function properly. […]
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7 reasons to chose Vidicode UK for mobile phone roaming outside the EU
Exorbitant mobile phone roaming charges can significantly impact a business’s bottom line when employees travel to non-EU countries. With international travel becoming more common and remote work gaining popularity, it’s crucial to be aware of these costs and find ways to control them. Some carriers take 24 to 48 hours to inform you of the […]
Read moreRecording SIPREC / Other IP Sources With Apresa
The Apresa call recording system is fast becoming one of the most trusted and cost-effective mid to enterprise call recording solutions on the market for both hosted OEM SIP carriers and reseller partners looking for a trusted and reliable platform for their clients. Apresa offers a wide range of benefits from free screen recording and […]
Read moreRevolutionise Your Call Recording with Vidicode V-Tap Range
The V Tap call recording range is here, and it will revolutionise the way that SMB’s record their calls. The V Tap recorder is available in analogue, ISDN2 (Basic Rate), ISDN30 (Primary Rate) and VoIP variations enabling calls to be recorded without the need for a PC or server, by recording calls directly to its […]
Read moreICO and GDPR Call Recording Compliance
The old Data Protection Act was replaced on 25th May 2018 with new Europe wide regulation called General Data Protection Regulation (GDPR). There are 6 lawful bases to process and retain customer data which includes call recordings, cited by the Information Commissioners Office (ICO). Companies will have to decide and justify which of these bases […]
Read moreMore Reasons To Record Financial Advisor Calls
3 more reasons why Financial Advisors should be recording telephone calls As someone involved in the call recording industry for many years, I find it difficult to believe that the Insurance Ombudsman stressed the importance of firms recording critical telephone transactions some 15 years ago. Back in 2002 after numerous complaints, the Ombudsman stated ‘It […]
Read moreThe ICO, Data Protection & GDPR
6 New Rules to check before recording your customers’ phone calls The old Data Protection Act will be replaced on 25th May 2018 with new regulation called General Data Protection Regulation or GDPR for short. This will not be affected by the UK leaving the EU. Whilst many companies will be concentrating (hopefully) on other […]
Read moreCall Recorder VoIP Official Introduction
Vidicode proudly presents the latest addition to the Call Recorder portfolio. This newly developed solution fits perfectly into our range of call recording solutions for small or medium-sized businesses or small teams within larger organisations using Voice over Internet Protocol (VoIP). The Call Recorder VoIP records the IP-phone on your desk. With optional licensing up to […]
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