Vidicode UK Apresa Call Recorder: Compatibility Guide
The Vidicode UK Apresa Call Recorder is compatible with all major phone systems including NEC, Shoretel, Mitel MiVoice, MS Teams, Avaya, Cisco, 3CX, WILDIX, Ring Central and Unify.
Recording telephone calls, radio or other audio is crucial to business, compliance or security strategy. In some cases, it is mandated as part of regulatory compliance. In other cases, it may be used for reference, training, quality management or security reasons, but it should work reliably in all cases.
Each organisation will have their reasons for recording telephone calls. The Vidicode Apresa system provides a reliable and future-proof call recording platform in a cost-effective package. At Vidicode, we believe that customers should not be confronted with additional costs for “extra features”. This is why Apresa was developed with essential benefits and features as standard that other call recording vendors would charge £thousands for.
The Apresa is highly scalable and the ideal recording solution for trunk or extension recording of SIP/VoIP, ISDN II, E1/T1 (ISDN 30), TDM, Analogue and Audio (e.g. radio) communication in many environments, including Teams, Azure and AWS.
Do you have a hosted PBX or use hosted VoIP or SIP extensions in your business?
The Apresa voice recording solution enables you to record calls on either SIP trunks or IP extensions from hosted providers such as 3CX and WILDIX to comply with FCA, MiFID / MiFID II and PCI DSS (Payment card) regulations.
Do you have an Avaya or Unify PBX?
The Apresa voice recorder will work in Active or Passive mode for IP phone systems. In Active mode, the Apresa records calls without needing port mirroring by using CSTA or Dual Media Streams, meaning that there are no concerns about the effects of port mirroring on network bandwidth.
Do you have Microsoft Lync / MS Teams?
The Apresa voice recording platform is one of a very small number of recorders that can record the proprietary RT Audio protocol from Microsoft Lync. We can record RT Audio and the PC screen activity during an audio or conference call, making it the ideal solution for any business that uses MS Lync.
Apresa also records Microsoft Teams calls securely and compliantly within Azure, enabling users to record Teams to Teams calls, screens and webcam activity.
Apresa supports IP Protocols / Codecs and Installation Environments.
Apresa supports many IP protocols and Codecs used by many different PBXs/PABXs, including but not exclusively as follows.
Supported VoIP protocols: SIP, H.323, H.248 Megaco, Cisco SCCP (Skinny), HFA (Unify), Ericsson, MGCP (Panasonic), UniStim (Nortel) and others
- Alcatel-Lucent OmniPCX Enterprise R9, R11 (UA-UDP protocol)
- AudioCodes Mediant (SIPREC)
- Avaya Aura (active recording DMCC)
- Avaya IP Office (passive recording SIP / H.323)
- Avaya Nortel CS1000 (Unistim)
- BroadWorks (SIPREC)
- Cisco CUCM (active recording, built-in-bridge, JTAPI)
- Cisco CUBE (SIPREC)
- innovaphone (active recording)
- ED-137
- Mitel (Aastra) 400 Series (CSTA passive recording)
- Mitel MiVoice Business
- Mitel (Aastra) 5000
- Mitel (Aastra) Intelligate
- Mitel Mx-One (CSTA passive and active recording)
- MiVoice Office 250 (MiNet protocol)
- NEC SV8100, SV9100, SV9500 (SIP protocol)
- NEC SV9500 (SIPREC)
- Panasonic (MGCP and SIP protocols)
- Unify OpenScape Business (HFA)
- Unify OpenScape Business (CSTA active recording)
- Unify OpenScape Business (CSTA passive recording)
- Unify OpenScape (HiPath) 3000 (HFA)
- Unify OpenScape (Hipath) 3000 (CSTA active recording)
- Unify OpenScape (Hipath) 3000 (CSTA passive recording)
- Unify OpenScape (HiPath) 4000 (HFA)
- Unify OpenScape (Hipath) 4000 (CSTA active recording)
- Unify OpenScape (Hipath) 4000 (CSTA passive recording)
- Unify HiPath OpenOffice (HFA)
- Unify ISDX 3000 (HFA)
- Unify OpenScape Mx v.3 (HFA)
- Unify OpenScape Voice (CSTA active recording)
- Unify OpenScape Voice (CSTA passive recording)
- Unify OpenScape Xpert (HTE or SIPREC)
- Samwin
- ShoreTel
- Speakerbus iSeries
- Microsoft Skype for Business (passive recording)
- Microsoft Teams (calls, video meetings and chat)
- WILDIX
For any system not listed here, feel free to contact us at 0203 4881498 or e-mail sales@vidicodeuk.com, where we will be pleased to support your requirement.
Call Recorder Apresa Software Only
Vidicode UK supplies base software and licenses and (if needed) recording cards for local installation. The Software-only solution allows you to install the Apresa recorder on a virtual machine or other preferred locally sourced hardware. Recording cards for TDM digital, E1/T1 or Analogue can be shipped, and the software can be downloaded. Installing the software on the desired system is straightforward and includes the Linux OS.
Call Recorder Apresa Compact Line
Vidicode UK supplies a small form factor server with all the needed hardware.
The Apresa Compact-Line is the perfect solution for smaller applications up to 10 VoIP or 8 TDM digital or 8 analogue lines. It is supplied as a ready-to-go complete system and can be set up in minutes. The Compact-Line Apresa does not include screen recording.
Call Recorder Apresa Standard Server
Vidicode supplied server system pre-installed with all needed hardware. The Standard Server solution can be fitted with multiple extra options like RAID1 or RAID5, Dual redundant power supply, swappable backup HDD and alarm switch for external audio or visual alarms. This standard unit can handle a mix of all inputs possible on an Apresa system.
More Information
- Multi-level access; supervisors, groups and users
- Free seating
- Screen recording
- Store on demand (audio & screen)
- PCI-DSS compliance
- Call commenting
- Statistics for analysis in graph or .csv
- Quick and easy search interface
- User-assignable search restrictions
- Fingerprinting MD5, SHA-1
- Encryption
- Automatic backup to NAS
- Automatic system check
- Records SIP/VoIP, ISDN II, E1/T1, TDM, Analogue and radio communication
Optional
- Agent Evaluation Module
- Raid 1 or Raid 5 option
- Redundant power supply
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