How Vidicode UK Business Call Recording Will Improve Your Customer Service
In today’s fast-paced business world, customer service (CX) and sales are vital components of any successful call or contact centre. One way to improve customer satisfaction and retain customers is through business call recording.
Vidicode UK’s call recording solutions help boost productivity and improve customer service by giving your business valuable insights into customer behaviour, preferences, and pain points. You can monitor and analyse customer interactions, identify areas for improvement, and provide targeted training for employees using any of the following options depending on the size of your operation and budget:
Single Desk Call Recording Software
Small to Medium Enterprise Solutions
Multi-Channel, Multi-Location Call Recording Systems
Cloud Based Call Recording, including Microsoft Teams
With the ability to capture and analyse every customer interaction, you can streamline your operations, increase customer satisfaction, and drive revenue growth.
Benefits of Business Call Recording
Recording and monitoring your calls helps you capture best practices by individual employees enabling you to use examples of good calls to train others and help improve their skills!
Another benefit of call quality recording is that it can help you identify areas where you could lose sales. By listening to recordings of failed sales calls, you can identify common objections you can address in the future.
Recording your business calls will also help you avoid paying credits, costly refunds and eradicate time-consuming disputes as you can easily prove ‘who said what’ when a customer has a complaint.
Compliance recording is a must for any company regulated by the Financial Conduct Authority (FCA) particularly regarding increasing requirements to support customers through Consumer Duty and Fair Treatment of Customers and mortgage arrears.
Call recording will also help you ensure that delivery instructions, terms, and agreed terms and prices are correct, improving your overall customer service.
If you want to identify your best salespeople, for example, those that cross-sell and switch-sell, or mention a specific important subject, or want to understand how many times your competitors are mentioned in conversations, then recording your calls is the best option.
Conversely, recording your calls will reveal employees who appear to be busy taking calls and meeting KPIs but only answer and transfer the call when they should be engaging with the customer.
Our Tips for Using Call Recording Effectively
To get the most out of your call recording, here are some tips to keep in mind:
- Before implementing call recording in your business, define clear goals for what you hope to achieve. This can help you to stay focused and ensure that you are using call recording in the most effective way possible.
- Provide targeted training to your employees based on the insights you gain from call recordings. This can help to improve their skills and increase their effectiveness.
- Take the time to analyse the data you collect through call recordings. This can help you identify trends and patterns that inform your business strategy.
- Build trust with your customers by informing them that their calls may be recorded and have a clear policy for how call recordings will be used, stored, and deleted, with particular attention to FCA and GDPR regulations.
Case Studies of Businesses that Have Benefited from Call Recording
Many businesses and call centres have already seen the benefits of using VidicodeUK call recording solutions. Please check how TLF (The Leadership Factor) use our system.
How to Implement Call Recording in Your Business
If you are interested in implementing call recording in your business, contact us at 0203 4881498 or complete the enquiry form for a FREE consultation where we can discuss the following;
*Meeting your needs and budget.
*Your goals and unique requirements for call recording.
*Compatibility with your existing phone system and other business tools.
Add More Value to Your Business Call Recording
The Vidicode UK Apresa Call Recording System is packed with standard features that will improve your customer service and business productivity. See more here.
Optional features include our Wallboard with comprehensive reporting and statistics.
Score calls based on pre-set criteria using the Apresa Agent Evaluation Solution, ideal for call and contact centre training
Optimise your call quality and compliance by utilising our VoiceCrunch AI, a speech analytics system for targeted find and replay of calls of interest using customer determined keywords and key phrases, emotions, silences and much more.
Case Studies
Since its inception in 2004, TravelUp has aimed to make worldwide travel effortless for its customers. With so many options for a customer, its bespoke deal finder technology searches masses of different suppliers simultaneously. It quickly returns all the best available deals for flights, hotels or full... Full Case Study
... Full Case Study
Based in Huddersfield and proud of their Yorkshire heritage TLF Research boast a proven track record of improving the customer experience, satisfaction, and loyalty of their client’s companies through the design and running of customer research programmes. As a full-service agency TLF has assisted customers including Visa, Calor, Co-op and Saint... Full Case Study
Over the last 20 years, SoloProtect has innovated and evolved to provide an industry-leading lone worker safety solution that is used by thousands of people across the world. SoloProtect work with public, private, and charity sector organisations that employ large numbers of staff who work alone, are community-based, or are required... Full Case Study
As one of Shropshire’s biggest and longest established Motor Dealerships Budgen Motors prides itself on giving excellent service to all its customers. Budgen has been in Shropshire for 40 years and it is still family run today. Originally started by Tommy Budgen in the 70s, Budgen was taken over by the late... Full Case Study
MSL Motor Group was founded by Stephen O’Flaherty who is widely celebrated as one of the great pioneers of modern Irish motoring. His grandson, who is also named Stephen O’Flaherty, is the Chairman of MSL Motor Group today. The O’Flaherty family have a long history in the Irish motor industry and have... Full Case Study
When Infinity Group, one of the UK’s largest IT and Telephony providers were tasked by Right to Health, to find a reliable, user friendly call recording platform that met FCA* compliance standards they turned to Vidicode UK and call recording expert Everton Stuart. Right to Health, founded in 2001, specialise in finding... Full Case Study
DF Markets (Delta Financial Markets Ltd.) is a Forex, CFD and Financial Spread Betting provider established and located in Canary Wharf, London. The company is regulated by the Financial Conduct Authority (FCA register number 534027). The protection of client funds is provided by the Financial Services Compensation Scheme (FSCS). DF Markets offers... Full Case Study
Founded in 1986 by John Mills and now a global operation, JML was once a small family company that developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades we’ve grown into a household name, one of the nation’s favourite brands and a world leader... Full Case Study
The company was founded in 2003, but in 2007, with the arrival of the new shareholder, we dedicated particular resources and energy to the Investment Management business, focusing on the search for good results and outperformance of the benchmark indices. Our team’s best management skills lie in UCITS Funds and Alternative... Full Case Study